Verizon — Local services in Tehachapi

Went in recently and was told by the gentleman I was next in line. 2 older ladies walked in and we all sat waiting for about 45 minutes. Once he finished with the customer he was with he proceeded to tell me that the 2 older ladies had an appointment and would go ahead of me and would take awhile as they were setting up a new line and such. Following that he would need to go to lunch so he could schedule me for later that afternoon (4 hours later!) I said forget it and drove to the Verizon in Bakersfield on California Ave. I will never go into this store again. 3 times now I have had horrible customer service with varying circumstances. Had he told me as soon as they walked in I wouldn't be so upset, but instead let me sit there for 45 minutes and asked me to come back 4 hours later. How rude. I will just go to the California Ave Verizon from now on, your better off not going here, give your money to the folks on California Ave. They are super nice, and...

When we set up our account a year ago it was a great experience. A guy named I think it was Brandon helped us and he was amazing. But fast forward to today and a guy with brown hair that had a blonde streak in it was working. There was also a nice girl with big hair who was TRYING to help me but he just kept talking over her and being kinda awful to me. Like I understand I'm trying to cancel my plan but that doesn't give him the right to be so rude to me. I was just asking for a porting/transfer pin to switch to google fi and the guy just kept talking over me saying "That doesn't exist. That isn't a thing. Just call the service number." If it doesn't exist then why can I literally get it from the app. I got locked out of my account and was having trouble logging in so I figured I'd just go there to get it done. Guess not. He was just really rude and incredibly unhelpful, if I was gonna switch back ever he made me not want...

DO NOT SHOP HERE!

That's your warning. They don't offer all phones on display, they claim phones on the Verizon website are discontinued if they don't have them in stock(because they won't get the commission from them if they have to purchase them).

They charge more money for each phone they sale. A phone on Verizon's website which cost $9/month will cost $18/month at this store. They double talk you to try and sell you something you don't need or lie about what deals your getting.

They are horrible, I'm sure some of the employees are great and all but they are there to make money off of you. If you need a new phone or plan either go online or to a REAL Verizon store in Bakersfield or Lancaster.

You've been warned! Please go...