Propane was scheduled (auto) to come be filled, driver claimed the truck he has was empty and someone would come by to fill it up completely in a week a so. Come Super Bowl Sunday i go to cook my 5 year old son breakfast and I’m all out of propane. I’ve been a customer since 2018 and i was told by Dave “no i will not help you” and then hung up on me. I’ve never been treated like this by any company, and due to Dave I will be changing my propane company come Monday morning. Their employee DAVE (who refused to give me any other way of identifying him as an employee other than his first name) has in fact costs this company a loyal customer. I will no longer refer this company to my clients and...
Read moreExcellent teamwork and follow through! Dave, our service technician is great. He has a highly professional approach yet personable with an infectious attitude. Out of all of the propane companies out there we are pleased we have teamed up with Alliance. New construction is hard when you are just a homeowner trying to build your dream home but the plant manager actually went out of his way to help us with steps to take, answered ALL of my silly questions and got us results immediately. Alliance is a company that we know we can count on for years to come. Thank you...
Read moreHello! Had some propane delivered, and had a leak yesterday. Thought we would be out a while with no propane. Another guy came out today and realized it could only be leaking from 1 of the 2 lines, and it would be the line to the garage.
Long story short, your service guy Bobby was great! Polite, helpful, patient with our dumb gate and detours to get to the house. He was helpful, explained everything thoroughly. NEVER promote him! Lol He's too good at his current job. Definitely do whatever you can to keep that guy around.
Dave was cool...
Read more