Walgreens — Local services in Temple Terrace

I've been going to this particular location for just over 3 years now and I can tell you that around 3am this morning Thursday, Sept 14th, I've NEVER had an employee ANYWHERE let alone a supposed Manager of a business treat me the the up most disrespect I've ever experienced in my life. On top of what I am about to explain, this person appearance wise should not be given the opportunity to represent what was such a wonderful place to do odds and ends shopping when you get off at work at the time I do, by this I mean their hair was not groomed in any kind of manner, and the fact that I could smell a not so pleasant odor coming from them would make one assume that they could care less how they present themselves,and being a Manager just further depresses me with how desperate some owners have become to the point of hiring such a poor customer service representative,let alone again ill state, Manager..who undoubtedly has no experience when it comes to communicating with a lady, let alone a paying customer of 3 plus years. I just wanted a price fixed on one said item, Linden Dark chocolate truffles due to the fact of them usually being $5.99 but had a sale sticker for $1.49, but even having walked down to the isle where I had found them to grab the sticker and show proof they dismissed the credibility and had the audacity to tell me that I had grabbed the wrong item, and when I went to slowly grab the bag that was scanned under MY account they literally snatched the product from me not letting me read the sticker and the item to prove it. It was very alarming and just extremely unprofessional, but of course as soon as I mention this they went forth as much to barely let me read both allowed to once again ill say, prove that i was completely in the right. Instead of admitting they were wrong they voided my entire purchase of over $100 and stormed away with the sticker and product leaving me and the other very capable employee little confused. Thankfully the employee had no problem ringing the items up for the second time and of course without the chocolates I had wanted after a very long...

Walgreens should be a staple for patient care & customer service. It’s unfortunate this location falls extremely short when regarding the Pharmacy Department. If you are immobile or have issues with transportation DO NOT send your scripts here. The concept of your job entails assistance to customers on the phone is beyond them. Granted some days may be extremely busy ones however no matter how many times you attempt to call you will NEVER get help or information if you try to call. The customers who call are just as important as the ones able to make it to the store but none of the workers acknowledge that. They think it’s funny to leave customers on the phone for over 45 minutes only to then be hung up on & have to start over again. The workers are always angry, uptight, have sarcastic responses & treat you less than professional less than human. I’ve never experienced such unprofessional. As soon as you are able to make it to the counter your greeted with rolling eyes & a hurried experience. The job does entail handling the phones as well as in store customers. Seems no one in that department has been trained on phone etiquette. I will definitely be changing pharmacies ASAP as this location specializes in disrespect & extreme unprofessionalism. Knowing some customers don’t have the ability to get to the store some customers are bedridden you’d think they would put some priority in the phone calls. Nope, they’d rather act like the customers calling are nothing more than a nuisance. I sincerely regret ever sending my prescriptions here to be filled!! Please don’t make the same mistake & use CVS across the street or some other location. This one will only bring you frustration...

Alexis did not wish to assist with setting up my 92 year old grandmother’s prescriptions to be synchronized and delivered. My grandmother (who can’t drive and relies on others for transportation) gave her the phone so I could explain what she needed, and Alexis basically tried to talk me out of making the change stating it would be more inconvenient and then saying the doctor would need to rewrite the prescriptions and send them all at the same time, etc and finally relented and agreed to do it once I said this is what we wanted but instead of helping she said my grandmother wanted her phone back (she didn’t ask for it back) and told me I needed to call the store. Per usual, I waited on hold for an hour and heard them pick up the phone and immediately place it back on hold every few minutes until the call was eventually disconnected. I called the store back and a man answered (I believe the photo department) and I asked to speak to a manager. He left the phone off the hook and was talking to another employee about taking orders. He never attempted to get someone to answer nor transfer the call. Eventually someone picked up the receiver and hung up the phone on me. So 1.5 hours of my work day have been wasted on this, what should be, simple task and have no results whatsoever. I hope they all receive the same treatment when they need something so that they can have a little more appreciation for...