Staples — Local services in Temple

So I got this lap top in mid October, haven't had time to play with it and customize it. I am still pleased with it. BUT don't go to Staples. They were out of the Lenovo G500s and sent me one from the warehouse. I was so busy that I did not customize until after Thanksgiving. Realized it didn't come with a touch screen. They do come with touch screen, the display I looked at, had a touch screen, they sold me a touch screen. I went back today and they said 14 days went by, nothing we can do, sorry.

Don't ever shop Staples. So it is not one location, it is Staples as a whole. Staples in Temple,Tx sent wrong lap top, they sold me the touch screen version of this model but sent me a regular one. I never had touch screen. I am very busy and didn't even attempt to use the touch screen. A couple of weeks went by and I began to customize my lap top when I realized that it was not a touch screen. When I took it to the store they tell me two weeks is the exchange policy. Nothing they can do. Of course, they didn't know who they were dealing with. Then when it was being exchanged, they insisted on needing the booklet. Well, I took care of that. Turns out they don't need the booklet that bad. Now new one may have hardware issues. Went to Austin location. Left that day to back up and return. Cutting it close to closing. Called at 6:50 to make sure they were not closing 5 minutes early or something. The voice greeting said they were already closed. I turned around and went home. I went back the next day. They need the box that it came with. Well, it is in Temple,Tx IF I even still had it. This location doesn't care. I called the store in Temple, Tx to explain to the manager at Staples on Barbara Jordon so he can explain the history of my ordeal as I already did to the Austin manager. Austin location still didn't care. My father had to drive to Austin from Temple to bring me the box. I hate Staples and do...

I bought a twin black cartridge for my printer Saturday September 21, 2013. One of the cartridges was defective. My wife brought it back to get it replaced. The manager on duty said that he would not replace the defective cartridge unless the good one was returned too. Monday I called The Temple Store and asked to speak to the store manager. I was placed on hold. Several minutes later the lady that answered my call came back on the line and asked how could she direct my call. I said I have been waiting to talk to a store manager,and that I would like to talk to the main store manager. Several minutes later a manager named Matt Elliot came on the line. I asked him if he was the main manager. He said he was not and that the main manager was not available to talk to me. I explained my problem about the defective cartridge. He told me the store policy is to not stand behind the printer cartrdges they sell. His idea was for me to contact the company that made it. The company logo said Staples. I told him that for a &7.50 cartridge they were going to lose a customer that spent several thousand dollars in Staples, and that I thought the policy was a bad policy. He agreed that it was indeed a bad policy. I will not do anymore buisiness with a Store that does not stand behind their products. I pointed out that there is a lot of competition out there sellin the same things Staples sell. I asked him was Staples buisness so good they could afford the policy he explained to me. He said he had no comment. The main store manager's name is Brian Kelly( not sure of name spellings), the manager I spoke to is Matt Elliot. and the supervisor that refused to stand behind Staples products name is Nick Latkey. I got The Corporate Staples number, and I am going to see if they support this very bad policy. Finally money is too hard to come by to spend it in a store that does not appreciate...

I have used staples for my printing needs quite a bit over the years and I have never seemed to have an issue. I recently went and the experience has been absolutely horrible. The customer service was completely inexcusable every single time. I went into the store wanting to get some downloads printed out on card stock. I waited patiently in line until an employee pulled me out of line insisting that I could use the self serve area. I tried to explain that I had questions and I needed something different but she already had me out of line. Then when she finally looked at what I was wanting she said "oh we need the computer for that" and then walked away behind the counter where the gentleman that was behind me was getting helped now. After an even longer wait I finally get to place my order without an apology or any kind of attempt to get me helped quickly. I picked up my order the next day. It's not exactly what I had imagined but I purchased and left. A day later I decide I would like to get one of the prints a different way and wanted to call to place the order to avoid going through the whole scenario of going to the store. I called and got transferred to the copy/print area and she asks to put me on a hold. 20 minutes later on hold (24 minutes total) I hang up and call back. I got transferred back to the same area and the same employee answers with a large attitude. I told her to just forget it and did not place an order. Until there's better staff/training of staff I don't believe I can return. I have relatively easy requests and questions there is no need for...