Fantazy Motorsports | PPF, Ceramic Pro, Car Wraps & Audio — Local services in Thousand Oaks

Let me preface this by saying I am someone who doesn’t move forward with buying anything with out reading several reviews first, whether it’s for a huge purchase, or something small like an iPhone charger on Amazon. So before I wanted work done on my brand new 2018 Audi SQ5, as you can imagine, I called a ton of places and read a lot of reviews. From what I could tell, Fantazy Motorsports was very well reviewed, had a plethora of luxury cars plastered on their Instagram/website, and when I called to speak to them and told them what I was looking to do, by far, they had the best price. Well...I urge you to read this/view the attached photos before thinking of moving forward with Fantazy Motorsports:

They provided incorrect quotes over the phone, then significantly raised the price once I came into the shop and they “saw my car,” despite me already telling them the year/make/model on our phone call.

-They provided an inaccurate time frame for the job to be completed on MULTIPLE occasions, leaving me to have to follow up almost every time. I was with out my car for 12 days rather than the 4-5 that was initially promised.

-They repainted my grill on three separate occasions, leading to a completely damaged product that they ultimately needed to replace, buying me an after market grill that took 32 days to ship, once purchased.

-While my brand new car was in their possession, they got yellow overspray covering the entire car.

-The vinyl wrap they had done started to peel after the first week. They re-wrapped it (I had to turn my car in for another 2 days - this time, thankfully, I was given a rental car), and it’s now starting to peel again for the SECOND time, even after they guaranteed it should last at least 3 years (it’s only been 2 weeks).

The painted emblems started to chip within the first month.

-They left heat gun burn marks in my door panel interior and when I brought the car in to ask them about it, they took no responsibility and even proposed the idea that I could have done it myself.

-The owner called me 4 days later to discuss what had happened, and as I was fed up with my entire experience for the last 2+ months, rightfully so, I asked for my money back, minus the cost of the new grill. He continued to deny that anyone at Fantazy Motor Sports had burned the interior of my car, but said he’d pay to get it fixed. That, however, was the only solution he’d offer. Once again, only putting a band-aid on their mistakes. Now left with a burnt interior and peeling vinyl wrap for the second time, I will be finding another company, as I have lost full confidence in their ability to do their jobs correctly.

I was really hoping to end this truly negative, stressful experience in as positive of a way as possible, but unfortunately, that did not happen. While I appreciate Fantazy Motorsports attempting to fix all they'd done wrong each time, what should have been a quick and painless transaction maybe lasting a week at most, was anything but that - it was nothing but problem after problem, and wound up lasting over 2 months. I am deeply hoping this review can be helpful to anyone who is considering taking their car to Fantazy Motorsports. I wouldn’t wish this...

Recently I was looking for a backup camera and new stereo for Nissan Xterra I recently purchased. I did some research found everything I wanted at best buy, but I've heard mixed reviews about their installation, and they were scheduled about 3 weeks out, so I looked into other companies and found this one. Took about an hour to get a price they were busy apparently and it was a harder harness to track down. Overall, they were about 75 dollars more than best buy, so I figured I was paying for the speed and the quality install. Kind of felt like I was a low brow compared to what they normally get there but hey my money works just as well so I figured let’s go for it.

Now down to the install only took a day which was nice and seemed like a good job at first. But after a few weeks I noticed some issues that's why I normally wait a couple weeks to post a review. The first issue is that the backup camera is an off meaning that the lines on the image aren't straight (Attached a photo of this and the likely cause). I believe this is caused by someone tightening the one screw after they lined it up. There is a place for two screws that would probably prevent this issue on tightening. Overall just kind of lazy misstep in my opinion but I fixed it myself. I do appreciate however how small the camera is it’s a clean look. The second issue I had was the unit itself whenever I go over a bump it makes a scraping/screeching noise sounds to me like the new harness that was installed scraps on something whenever you go over a bump. It’s annoying but I suspect that there is no real fix to the issues besides pulling the whole unit out and replacing that harness. The third and final issue I have had is the Bluetooth audio will randomly cut out for a second and come back in. Don't know if it’s the unit or my phone either way it happens frequently enough for me to notice. Overall, I think that just a simple double checking of certain things would go to helping to absolve these problems before you return it to the customer.

I don't know if they just didn't care or didn't check but I certainly noticed these things without very much searching at all. I feel as if 2 stars is an accurate representation of...

A fantastic waste of time.

I had an appointment at 1:30 pm for a skid plate install scheduled a week and a half in advance. I arrived at 1:25 pm, dropped off my truck, and walked around Thousand Oaks, assuming they would get started right away at the appointment time (my mistake). I came back and noticed at 2:30 pm that my truck was still sitting outside. I went inside and asked what the story was. They said they would get it done by the end of day. I continued walking around; I came back at 3:30 pm and to my chagrin noticed that my truck was still sitting outside - I had now wasted two hours. My thought process was: if you didn't need me to drop it off at 1:30 pm, and I could have arrived later at 3:30 pm, why did I rush out to get there on time? In any case they still assured me that they would get to it at the end of the day. I came back at 4:30 pm, having wasted three hours and waited in their parking lot until about 5pm. My truck was still sitting out there. The manager came and told me that they were missing some piece that was supposed to be delivered by 3:30 pm but would probably be delivered sometime within the next hour and half; i.e., sometime around 6 or 6:30 pm. I had to call it quits. Turns out this idea that they could do a skid plate install by end of day was just a FANTASY, as the name of their shop indicates.

Listen, if you are going to schedule something a week and a half in advance, you have more than enough time to ensure that you have everything ready; every part, every tool, ready and prepared to go on the day at the customer's appointment time. If you don't, then you tell the customer upfront instead of coming up with fantasies and false promises, over-promising and under-delivering. Additionally, if you make an appointment at a certain time but can't honor that time, you tell the customer upfront instead of having them waste three and half hours. Or if they can or should come later in the day then you tell them that.

Fortunately, I didn't make a deposit or spend any money, otherwise I would have requested a refund. But you can't refund me for wasted time, and that is...