Williams-Sonoma — Local services in Thousand Oaks

My recent experience with Kumiko at the Westlake Village Williams Sonoma was profoundly disappointing and entirely unacceptable for a brand of this caliber. Williams Sonoma has built its reputation on high-quality products and exceptional customer service, yet Kumiko’s unprofessionalism undermines this standard entirely.

In my initial conversation, Kumiko provided false information—clearly an attempt to dismiss my inquiry and end the call as quickly as possible. When I followed up to address the matter, her demeanor was openly annoyed, and she failed to provide any meaningful assistance. Astonishingly, she ended the conversation by hanging up on me. This level of disrespect is appalling and unbecoming of an employee representing a brand that markets itself as high-end.

When I requested the regional manager’s contact information to escalate my concerns, Kumiko refused to provide it, further demonstrating her unwillingness to resolve the issue or take accountability for her behavior. Such conduct is not only unprofessional but also reflects poorly on the store’s leadership and hiring practices.

A premium retailer like Williams Sonoma should hold its employees to the highest standards, particularly when customer service is a cornerstone of the brand’s identity. Allowing someone as dismissive and unprofessional as Kumiko to remain in a customer-facing role tarnishes the brand’s reputation and erodes customer trust.

Management at this location must take immediate corrective action to ensure employees reflect the professionalism and courtesy customers expect when shopping at Williams Sonoma. Until then, I will be taking my business elsewhere and advising others to do the same. This experience was a glaring failure in customer service, and the brand...

I would give a zero star. Had issues with chipped marble butter bell. I failed to notice the chips and weird crater on the lid at the time of purchase. Obviously they did not notice either because they sold such an item. Went in for an exchange only to be met with a extremely rude associate. She said, “I have no other one for you.” I told her I called ahead had one on hold. Then she got one for me begrudgingly. After the exchange I continue to walk around the beautiful store. Then I noticed a shelf with four other same butter bell. So I picked out one that I liked better. Went to the register and the same associate gasped and walked away. Her comment “l don’t have one for you” felt extremely targeted and discriminated. I did not appreciate her rolling eyes and gasps. I was well within 30 day return policy. Only wanted an exchange for a non defective item. I have been a patron of William Sonoma for many years and always has positive association with the company. This all changed now and will no longer recommend nor shop here. There are many other store online offering same items. I don’t need to shop at places where my business is not...

When looking for lots of things for my daughter to register and buy for her wedding I went with intentions to help her register. I ask someone for help with the pots and pans and literally within a minute the lady suggested a 10 piece set and then asked me if I’m ready to buy.. I said I would bring my daughter back next week but I had a questions about the knives and could she help me .. she said they are over there pointing to the area where the knives were .. she never came over to help and after looking I went over to the register where she was and asked her a question about knives .. she said she could not help because id have to bring in my daughter. I guess she won’t register at William Sonoma. I’ll have her go over to crate and barrel where they are more than happy to help and not so rude. I was so happy they had open a new location but won’t be going back there! Such a shame one person can ruin...