Fresh Brothers Pizza Westlake Village — Restaurant in Thousand Oaks

I have to share this story because I was absolutely in shock after witnessing how my salad was prepared a second time from Fresh Brothers in Westlake Village, Ca. (The first salad was made wrong)

I ordered a Chopped BBQ Salad. I’m standing at the register watching the so called cook prepare my salad only because the first time it was made incorrectly and I wanted to make sure they did it correct the second time. I’m giving him the benefit of the doubt that his hands were already washed prior to preparing my salad. He, with no gloves on, reaches in with his hands and pulls out a handful of lettuce then proceeds to add it to a large bowl, he then reaches for another item to add to the bowl. He then suddenly stops, wipes his hands on his jeans, not the apron he was wearing, he picks up his cell phone and starts to text someone, after about 30 seconds he puts the phone down. He does not wash his hands or put on gloves and reaches for more items to add to the salad bowl that he was mixing together. He then takes a chopper and starts chopping up the Salad. He then must have gotten a reply on his initial text because he proceeds to pick up his phone again and texts someone. He then wipes his hands again on his jeans and continues to make my salad. By now I’m completely in shock and I’m not going to eat that salad. I tell the employee at the register that I demand a refund on my salad and proceed to explain what I just witnessed. His only comment was I’m sorry, I will talk to him. He gives me a refund on my salad only and charges me for my pizza. He then states “ I can give you the salad free if you want it.” WHAT...No I don’t want that salad, not even for free! Be forewarned before you eat at Westlake Village...

Vegan dream come true! This is my first time at Fresh Brothers since becoming vegan two years ago. I only went once before that. I called to make sure their dough was 100% vegan before going and was pleasantly surprised when they said all the dough uses unbleached flour and only cane sugar, so it's totally vegan. Also it's great that there isn't a separate vegan dough, as all the pizza dough is the same there. We got half of the pizza with vegan cheese & sausage, added mushrooms. The other half is the vegetable pizza with artichokes added. My aunt had a member email so we got 10% off and it turned out to be about $26 including tax. Not to mention we got an XL and made it DEEP DISH!! The pizza looked huge and delicious when it arrived, unfortunately when we took a couple bites we saw that the dough was still quite undercooked/raw. So we took the pizza back in to cook longer but were told they couldn't because of health reasons since the pizza was touched. Which of course makes sense. The manager told us he'd make us a new one and gave us a box for this one to take home since it wasn't bad but just needed to go in the oven for longer. We waited 15-20 more minutes but it's okay because we were taken care of and I am happy with the customer service. The second pizza was absolutely delicious and perfectly cooked. I am very impressed by the overall experience and love the location as well. We sat outside and listened to the lovely live band. 5...

I came in to order a lunch special today (pizza/salad) and was told that it would be 12 minutes. I told the employee that I was going next door to Barnes and Noble and would come back to get my order to go. I was at Barnes and Noble for 20 minutes and returned to Fresh Brothers to be told that it would be 5 minutes before my pizza was ready and it made me very confused. I decided to just sit there and be okay with it until I looked over at a family who had a child eating a pizza that clearly had MY name written on the box. I immediately said something to the employee and he said that they were there, and I was not, so they gave them MY pizza instead of the one that was not ready yet. I was in a rush to get my child from school and purposely placed my order prior to running the errand at the book store so it really was not fair that they decided the priority was for somebody already there- no matter what I was doing, my pizza should have been ready for me in the order in which it was ordered. I won't...