AT&T Store — Local services in Tifton

Absolutely Appalling Experience at Prime Communications – Tifton, GA

If I could give this location negative stars, I would. My recent experience with Prime Communications in Tifton, GA was not just disappointing—it was downright unethical and infuriating.

The store is managed by someone named Maxwell, who exemplifies everything that’s wrong with customer service today. Instead of addressing concerns or offering solutions, he seemed more interested in deflecting blame and protecting the store’s image than actually helping a customer who had been misled.

The sales associate Patrick was not only completely inept, but also deceptive. He either lacks the basic knowledge necessary to properly explain contracts and promotions, or worse—he deliberately misrepresents them to push sales. I was assured of one thing during the purchase, only to find out a day later they couldn’t honor the transaction.. When I called the store to address the discrepancy, both Maxwell and Patrick became dismissive and evasive.

The store manager, Maxwell said in his 7 years with the store mistakes like these happen. And they have 14 days from the time of purchase to rescind transactions or they would would charge my account an extra amount over $500, even though it was if their mistake. Really????

This wasn’t just a case of poor training or bad communication. It felt like a calculated effort to mislead customers into committing to services or devices under false pretenses. That’s not just bad business—it’s unethical.Make sure to go to a real AT&T store not an unethical authorized retailer. Avoid this location at all costs unless you enjoy being treated like a walking dollar sign rather than a valued customer. I will be filing a formal complaint with AT&T and encourage others who’ve had similar experiences to...

We bought a iPhone 12 Pro Max an it had software damage 5 days after we got it so we brought it back to the store we Bought it from and the guy told us that we would have to pay for a replacement or send it to Redbird to be fixed an then said sorry we can't fix it at the store and we had to go throw so many issues to get it resolved on the 4th of September we had to go to best by for them to diagnose it to not have problems on the computer but as the guy held the phone in his hands it's Was making the distorted noises and the screen was flickering he also called the phone himself and could not hear through the speaker and because it came out clean on the computer they cannot do nothing for us either because of Apple they told us to Bring the phone back to the store that the store would have to replace it because it was within 14 days of buying it so we called AT&T insurance and they said that we should not have had to pay nothing and we should have got the phone replaced the first time we came in We are very disappointed that it took over five days to get the phone replaced on a issue that you sold us broke phone an Turn us down when we first came in to get it fixed We had to beat around the bush just to...

I visited this store to simply pay my DirecTv/AT&T U-Verse bill, but instead ended up waiting for 20 mins just for the woman working there to never even do so much as look at me, much less ask what I needed or anything. She was helping a customer when I walked in and once she had finished with them, she asked if the next people were ready to which they replied, "No." She then asked the other gentleman what he needed assistance with, and she proceeded to help with his problem. After that, when I would think she'd ask what I needed help with, (being I was the next, and only other, customer in the store) she started talking to the first customers about how they had been and talking about other people and all of their problems. I waited thru about another 10 mins of that before I finally walked out, never having said a word to her, nor her to me. I guess she didn't like money for her store cuz all I wanted to do was give her $150+ for my bill. I won't be visiting again, so she won't have to worry about me bothering her and her riveting conversation about how much better she was than...