Replay LLC — Local services in Toledo

I went in 9/14/2017 to see about selling some photo equip. They wouldn't buy them, as they wanted higher pixels on the cameras. I noticed they had TV's & asked one.Long story short, I bought one and a surround sound system. I paid $421.00 cash. Got home, hooked TV up same night & realized I didn't need the surround sound. Realized the guy never gave me a receipt. Called store, next morning & was told no cash refunds! I asked to speak to the owner who I was told was home, cos she just had a baby. I asked them how would she like to be burying one instead like I just did 2 months ago. Suddenly, the helpful staff got nasty when I asked about a cash refund, even though it was the next day & they didn't consider how much I had spent! Left a written note for the owner to call me. Well see if she does!!...

Awful place to do business. They refuse to back up their own products.

Before the COVID thing happened I purchased a Nintendo as a present for my sister. We find out it doesn't work and the store is closed for almost 3 months. When the store opens back up I try to get to the store ASAP. I tell the guy it doesn't work. His biggest concern is "do you have a receipt" it was a gift and it was 3 months ago.

He then suggests for me to sell it on Facebook Marketplace. I ask him how if it doesn't work. Should I sell it and say "Nintendo that doesn't work from Replay". He suggested to title it as parts. Awful place when they won't even back up their own products.

All I wanted was a working Nintendo. No exchange, no offer to fix it and no offer to help. Nothing. Just "oh well not my problem" kind...

I have been a frequent customer for years and always had great customer service from the lady's of the store but my last experience was subpar. I brought in gently used items for trade and was treated like a bum off the streets! Some tall white kid with glasses named Gabe was very short with me rude and appeared burdened with researching my merchandise! I was denied any trade in and left very frustrated with no offers with what I felt like lack of effort. I drove to allied record across town after and was offered 27 cash for my games or 39 in store credit! If you decide to choose replay walk right back out to your car these young kids have no clue what's what. If I do return and the girl with the purple hair is not working I will continue to take my...