CVS — Local services in Torrington

Wonderful store, clean, and always stocked, priced seem initially like they are more then other stores/pharmacy's but with their app the coupons, and offers especially as a cvs membership holder it's far cheaper then every other pharmacy and store in town. I've saved twice as much as I've spent. The retail section of the store their employees are absolutely amazing. Ive never had a bad experience with anyone of them. They are all really helpful, efficient, they multitask extremely well when needed and they always make sure the customers are taken care of. I've never felt like they werent paying attention when I need something and even when they're busy they always make it a point to welcome customers walking in or walking out. They are always offering to assist and anytime I wander sometimes just looking for something that I don't know where it would be and sometimes because I'm waiting for a prescription. They always offer to help even if they're busy with something else and ensure to let me and other customers know if we do in fact decide we need help to not hesitate to let them know. I will say I've never had to go find someone to ask fir help because they usually offer at that perfect time even if I had originally reject their offer for help initially somehow it's like they know and will offer again and I'll be like yeah I actually could use some help now. They're all very well trained and...

literally horrendous service. every time i need a simple prescription i can never get it the first time i come here or without sitting and waiting for an hour,. it’s unreal. totally unacceptable especially when people have illnesses. people pay these employees a lot to be able to properly do their job and they just can’t. after sitting in the drive thru for fourty five minutes i finally went inside to the pharmacy and the employees were nothing but rude telling me i needed to wait until their unnecessarily long lunch break was over. funny thing was they weren’t even eating lunch, they were just standing there gossiping. felt like a complete throwback to high school. and don’t even get me started on the fact that they constantly are calling or texting to say a prescription i have is ready and yet when i come they say they don’t have it or it’s a whole ordeal. cant believe a place that’s supposed to be so professional is run like this. regret my decision switching to cvs, should have just stuck...

This place is UBER unprofessional. When they don’t have your meds, it’s up to you to “find” them. Then, when you do, call them back, wait on the phone tree to tell them where to farm out your script. Worse than that, there’s the blue haired, heavily tattooed woman with the prosthetic nails in the back. Today, I heard someone (not sure if it was the blue hair tatted chick or someone else) dress down a customer with expletives I haven’t heard since the last time I listened to Drake. This CVS employee SLAMMED down the phone and let loose on this customer who was apparently annoyed because they drive 45 minutes in bad weather to pick up a script that CVS couldn’t bill insurance for. Damn! I’m switching...