Powell's Vacuum Supply — Local services in Torrington

Do not call this guy... don't do business with this guy... He's rude and obnoxious, and treats his customer as if there a burden. I stopped in on a Sunday, and asked for help with my vacuum. I was greeted by a very nice guy, and he wanted to help, but he couldn't, so he handed me a card, and told me to call back in the morning because the owner would be able to help me. I called, and advised the owner Steve of my situation, and he said to call back in an hour because he was busy, I called back later, and he did the same. I advised him that's what you told me before, and I simply asked sir is this how you do business? or do you want to do business he just sat there, and I said you know what I will call someone else, and told him to have a nice day. He never said hey I am sorry let me take your number, and I will get back to you... He just said ok... People wonder why small business is failing. I will call the corporate office, and probably payless but I believe in supporting your little home town shops... Never again will I call this guy, and his shop is right down the street from me... So sad... if this is how he treats his prospective customers, I cant even imagine how I would of been treated as if I actually bought something from the guy... I hope this helps who ever...

I can't say enough good things about my shopping experience at Powell's Vacuum. I am so glad I did not get suckered into another Dyson product from some big box store. I actually called Steve (owner) at Powell's to explore my options with repairing a 1 year old Dyson Animal that was not getting our home clean and taking an hour to try and do it. I dropped by Powell's VS shop just to see what he had to offer. I thought I wanted a Miele and Steve had several other models to chose from. He took the time to understand that we had 3 long haired dogs and vectored me right into a couple of options. I was able to test out the Sebo he recommended and I have been delighted with the purchase. Our house has never been cleaner and takes half the time. Being able to trust a shop-owner in today's world is a rare thing, Steve Powell stands behind his products, recommendations and customers. I would not waste my time or money buying a vacuum anywhere else. Do yourself a favor, go see Steve and avoid a hassle or worse getting ripped...

After a frustrating search for a vacuum repair shop near New Milford CT that could fix my seven-year-old Miele floor model (I was told by the repair shop in Danbury that it was "swamped and unable to get it back to me for two weeks"), I found Powell's. The service was just astonishingly good: when Mr. Powell (in business for 34 years) couldn't unclog the hose w/n 10 minutes and needed more time, he said he would have it ready and shipped to me by UPS the next day. I admit, I doubted it. And I was floored when it arrived w/n 24 hours just as he had promised. His shop was also well-supplied with every Miele accessory I needed. Mr. Powell also took the time to incredibly patiently explain the workings of my machine to me, and helped me to understand when I needed to replace filters, etc. to keep the machine working well. This business is seriously customer-focused. I was soooooooooo impressed. ...