Elements Massage — Local services in Totowa

My girlfriend and I went to get a massage to relax and let go 2020 stress. We were a few minutes late we entered the establishement and we were impressed from the greeting and how they seemed strict with the covid.The vibe and energy was great and we looked at each other and said we will def be back. So we signed the waivers and added afew services on top of the healing rock treatment were initially wanted.we added Eucalyptus and CBD oil treatments okay great!!!so we go to the individual rooms and they start the massage .There was no communication non what so ever of when you are late you, you only get the time remaining of the time you basically paid for. The girl who got my GF was talking the whole time venting. Instead of massaging she was caressing. Massages are supposed to be silent time to relax and medidate, not venting. Lastly, we did not know what we got , while the massage was going on there was no communication to let us know now you are getting the CBD or EUCALYPTUS soooo did I get it or not? On one of the waivers and forms it asked if we wanted to add extra time I said yes and added 30mins more.Did I get it, you asked???NO!! On the contrary we both got 49mins massage and after this we paid a bill of over $300!!! WHAT FOR? WE DID NOT LIKE THIS PLACE AND DEF NEVER...

I gave Elements in Totowa two tries. The first time I booked online for a same-day deep tissue appointment and got a call a few minutes later that that slot was double booked, but I could come at another time that day with another therapist. The therapist I had was only skilled in Swedish massage and I left incredibly disappointed, not receiving the type of massage I wanted, but I still made a 2nd appointment while I was there to give it another try.

On my next appointment, and after reaching out to the owner of Elements about my disappointment, I came in for another attempt at a deep tissue massage. When I got there, the two people at the reception desk were eating and talking loudly. It wasn't what I would expect from a spa. My massage was ok this time, not great, but not completely disappointing. However, the man at the desk, who I assume was the owner, begrudgingly told me that he was comping my massage because of the bad experience I had last time.

I appreciate his attempt to make things right, but I still won't be coming back to Elements. I had a much better experience at Elements in Montclair and if I need a moderately priced, same day massage I'll likely be going...

I am a Wellness member at Elements Therapeutic Massage Totowa. I go every single month for a Wellness member rate. In addition to me going my father comes monthly and my boyfriend just joined the Wellness Program too!! Simply can't beat the deals!!!! The staff is extremely knowledgeable and professional, and always smiling! My massage therapists (I always try different therapists) always answer all of my questions regarding my muscles. They know the names of muscles that I never knew existed!!!! Some of them have been massaging for YEARS! It feels so good, they make me feel very comfortable and I love my monthly massages. If time permitted, I would go EVERY DAY!!!! This is a great massage studio- they are incredibly professional and on their A Game!!!! I highly recommend Elements Totowa to anybody in need of a nice massage! The therapists are friendly and compassionate and they really work on trouble spots if you say you need a certain spot worked on extra. For example, my boyfriend had a knot in his back for the past 3 weeks!!! We went last night for a massage and Liz, his massage therapist, worked very gently and deeply to work it out. I am so glad I found...