Firehouse Subs Totowa — Restaurant in Totowa

It's with a heavy heart. I leave this review as a one star. I haven't been to this location since I moved to South Jersey. Was very excited that I would be at a vendor toy show in the area where I would be able to pick up my favorite sub After spending $29.27 on a large sub and a medium sub couldn't get drinks because all they had was carbonated beverages. They did not have the normal sweet tea or unsweetened tea that they normally have. The containers were empty and we were told no that there was none available. I was extremely disappointed to find that my sandwiches really had no meat on them either. There is an option to order double meat. I would have had to do that at least three times in order to get what used to be on my sandwich The employees were very friendly. Greeted us when we came in. Unfortunately I will never be going back there again because the sandwiches were just totally substandard from what they used to be and I'm talking. I used to be here three times a week because I worked in Willowbrook Mall and Paramus Park so it was no problem for me to get there and it was a good meal for the money. Did not mind paying for a sandwich as long as it was a sandwich. Not two pieces of bread with a slab of cheese, a couple pieces of meat and a lot of barbecue sauce. Definitely not what it used to be. I'm wondering if it's under new ownership for management in the past few years. Like I said, I haven't been here in a while but extremely...

At Firehouse Subs, exceptional service isn't just a goal—it's a way of life. From the moment you enter the door, you're greeted with genuine smiles and warm welcomes that make you feel like a valued guest. What truly stands out is the unwavering friendliness and kindness of the staff, particularly the ladies who bring an extra touch of warmth to every interaction.

Whether it's taking your order, answering questions, or simply engaging in friendly conversation, the staff at Firehouse Subs consistently goes above and beyond to ensure that every customer feels welcomed and appreciated. Their genuine enthusiasm and willingness to assist create a welcoming atmosphere that sets the stage for a delightful dining experience.

What's truly remarkable is the level of personal attention and care that the ladies provide. They take the time to listen to your preferences, offer recommendations, and ensure that your order is exactly to your liking. Their genuine interest in your satisfaction shines through in every interaction, making you feel like a valued member of the Firehouse Subs family.

In a world where exceptional service can be hard to come by, Firehouse Subs stands out as a shining example of how it should be done. Thanks to the dedication and kindness of the staff, every visit is not just a meal, but a memorable experience filled with smiles...

After reading the reviews of this location and then going there myself I don't see what all the fuss is about with the negative reviews.... As soon as I walked in the door Ashley R. greeted me very politely and with a big smile on her face! You don't see that too much any more. The store was VERY CLEAN and the atmosphere and ambiance was VERY INVITING to say the least. I felt not only welcomed but comfortable and excited to stay. At the register Darrel was not only extremely helpful but also went out of his way to make suggestions that turned out to be spot on as far as making my meal very appealing and tasty. His suggestion to get my sandwich hot made all the difference. Ashley R. repeatedly checked on me and how I was making out. She even took the time to check out the bathroom before I used it and wanted everything during my visit to be perfect. She DEFINITELY DESERVES A RAISE AND ACKNOWLEDGEMENT FOR HER ACTIONS! I would accept nothing less. The bathrooms were clean and everyone was nice. I would give more than 5 stars if I could. Also I forgot to mention how amazing the soda machine is and how it would take you a year to try EVERYTHING they have.... SOOOOO...