Saks OFF 5TH — Local services in Town of Babylon

I headed into Saks because I had purchased a dress with my girlfriend there May 24th. This week while she was on vacation, all of her luggage (the dress included) was stolen. It was one of the only sundresses she's ever felt comfortable wearing, and it meant a lot because I'd bought it for her.

I informed one of the store associates- she quickly grabbed two others. I checked the whole store with one, and the others managed to find the dress down to the exact size using only the date (over a month prior), an approximate time, and the end total. They were then able to order said dress for me, to be shipped secretly to my girlfriend's house. This was one of the best customer service experiences I've ever had, and...

I would give it a 0 if I could. My BFs 15 YO Son got him a jacket for Christmas He bought him a Large and he needed an XL. Cashier says receipt? My BF very nicely explains it was a Xmas gift I just would like to exchange it, my Son is 15 and no receipt he pulled the tags out to show her she didn’t care Now I’m furious and I said we want a manager. This woman is walking towards us, and we said are you the manager? She shook her head up and down NO RESPONSE. Explained it to her and she says Receipt? Um no RECEIPT!!!!! It’s not like he wanted money just an exchange!!!! I found the employee and the manager to be very rude. I will never go to that store again!!! Do better Saks...

Went in today for some shoes for my birthday. I found these cute shoes and they had a green tag on them (extra 40-60% off). When at the register it was ringing full price. I asked the cashier if they would be able to at least honor the 40%, she said she would have to ask the manager. The manager came over and rang it herself. She then took the green tag off the shoes and said it would be full price. I explained to her that the tag should be honored even if it was the 40%. I am not one to negotiate but if an error is made on the store’s behalf the customer should not then have to pay full price when they have the power to override their mistake. Terrible...