Swarovski Outlet — Local services in Town of Babylon

I typically don’t write negative reviews, but my experiences at this Swarovski store have been so consistently disappointing that I feel compelled to share. I own multiple pieces from Swarovski and prefer to shop in person, but after today, I’ve decided to stick to purchasing online.

From the moment I walked in, I felt unwelcome. One associate gave me a forced greeting while looking me up and down. When I asked another associate for help, her attitude was snooty, as if assisting me was beneath her. She barely acknowledged me before walking away. My mother and I were so turned off by this experience that we walked out without buying anything.

This is a small store with minimal activity, so there’s really no excuse for such poor customer service. I’m sorry, but this isn’t Cartier or Hermès, and I highly doubt sales associates at those luxury brands behave this way. As someone who works in sales myself, I find this level of unprofessionalism unacceptable.

Unfortunately, this isn’t the first time I’ve been treated poorly at this location. It speaks volumes about their training and hiring practices, which ultimately reflect poorly on the brand.

Swarovski makes beautiful products, but experiences like this ruin the joy of...

Today, October 9 at 6pm I went to the store with my husband because my bracelet broke. The service was horrible, I don’t know how those women were hired to work with customers. The actitud of one of them was so inappropriate. The other one said ‘I’m been working 5 years here and it is not possible fix your bracelet’ that my husband bought in less than a year in the same place. And the funny thing was that I went a week earlier to the same place and another worker told me that I just need to show my receipt so they can fix it. We really love this store and it is so sad to find workers that don’t make us to feel comfortable buying...

I had an exceptional shopping experience at Swarovski, thanks to the outstanding customer service provided by Sergio. He was knowledgeable, attentive, and took the time to recommend the perfect gifts for my family members.

What truly impressed me was the extra attention to detail he provided - every item was meticulously cleaned to sparkle, and the wrapping was truly elegant. The level of service I received was top-notch, making my shopping experience a pleasure from start to finish.

I would highly recommend this Swarovski store and especially to work with Sergio for anyone looking for exceptional service and beautiful...