Zales Outlet — Local services in Town of Babylon

I have never been so upset with a place that I would leave a bad review, but here we are. My fiancé got our engagement ring here and the ring is gorgeous, but it was big, so I needed to get it sized. They told my fiancé that servicing the ring would be no problem when he bought it. I went in and the customer service girl there was so nasty it was baffling. She told me to size it would take 2 weeks and they would have to ship it out. When I protested having to be without my ring for 2 weeks and that it would be shipped out like a post card, she then told me they send out jewelry worth more than my ring all of the time, COULD YOU IMAGINE THE NERVE OF HER? I don't care if my ring looks like a rubber band, you don't say that to a customer! I sized it somewhere else but it's still a little big when it's cold outside, so I went back to get a ring guard, but although their website and sign say they're open until 7, at 6:30 I had the door slammed in my face (I don't get off work early enough). Needless to say, I'd rather drive to Lake Grove or Nassau before coming back to this Zales, horrible,...

I was shopping for a ring for my girlfriend and the sales rep, Faith, was beyond helpful and so sweet. She took her time to help me, showing me an array of rings that I wanted to view. I finally chose one and can't wait to surprise my girl on new years eve! Thank you so much, Faith. Customer service should have more people like her. However, upon writing my review about her outstanding service, I saw a negative review about her. I'm just gonna say this...Like, are you seriously kidding me? People that write reviews, such as the one aforementioned obviously have some deep rooted issues. I can't see how Faith "tarnished their encounter". Seriously???? Next time they want to buy a ring, they should go to the local candy shop and pick out a ring pop. It would suit their sucky characters much better. Anyway, thank you again, Faith. I'll be back to see you....

This is NOT an Outlet!!!! They use false advertising saying they are a Zales Outlet Store. However, when you get there you are told that it is not really an outlet. The prices are the same as the regular store, sometimes higher. I went there to avoid the rush of the mall and I had a price point I wanted to stay within. I was very disappointed to find out that I could have gotten a better buy at their regular store. The salesman was understanding and actually in agreement. However the manager was arrogant and indignant!!! I will NEVER shop there again!!!!! Don’t waste your time. The regular Zales Store have more choices in merchandise and better prices!!!! Don’t let the “Outlet” tag on the name fool you as it did me. Tanger Management should not allow them to claim themselves as an outlet!!!! The one star is for the salesman who was...