The Cosmetics Company Store — Local services in Town of Babylon

I am specifically writing this review because I encountered a TREASURE OF A HUMAN BEING when I shopped at river head outlets a few weeks ago named Victoria. I went in with my husband just to get a foundation to match my skin tone because I clearly did not know how to find the right foundation on my own :( . She recommended "DOUBLE WEAR BY ESTEE LAUDER" I AM SO PLEASED ! IT absolutely matched me perfectly and covered my HUGE pores that I do not like!!she recommended two different shades one for the summer and one for the winter :) I know my shade is DOUBLE WEAR 3W2/ 3W1.5! I bought two of each. Victoria recommended "BOBBI BROWN SMOOTHING PORE PERFECTOR" let me TELL YOU! I FEEL CONFIDENT THEY covered my HUGE PORES and little holes on my cheeks that I truly DISLIKE!. I feel confident, beautiful to say the least. Victoria told me she will be leaving that location to go back to DEER PARK OUTLETS! guess what?! I FOLLOWED HER TO THAT LOCATION AS WELL!! I have been shopping with her ever since, she makes me feel totally myself, meaning comfortable for me to tell her my LIKES AND DISLIKES! this is important to me because if I am spending my hard work earnings I want someone who is SWEET, KNOWLEDGEABLE, and really has my BEST interest at heart! not just trying to get a sale out of me! I also have super oily skin the next time (yes I have been a bad girl shhhhhh don't tell my husband)... I purchased CLINIQUE -clarifying lotion exfoliante 3, along with CLINIQUE 3,4 ! since I use it daily I bought two of each:) so it could last right?! I am so HAPPY! I leave for Jamaica coming up so I need to FEEL MY BEST! NEEDLESS TO SAY I AM ! I told my sister about it and she met Victoria and loved her like I DO! my sister also was in need of a new foundation and Victoria once again NAILED it but this time with my sister :). I am definitely going to see her just to get a few more little things before...

The worst experience I’ve ever had with any retail store. Employee named Victoria was extremely rude, condescending, and a liar. I made a purchase of over $100 the night before and one of my items was broken. I called immediately the morning after once I realized the product was broken. I spoke to someone on the phone that told me I can come and exchange it for the same item. I was not trying to get a refund or exchange for a different product. When I came in to the store to make the change, Victoria was there again. She stated that company policy was to check the items before selling to consumer and apparently it was fine when she checked “before I left the store” (accusatory tone). However she did not open a single item plus that exact product was in my hand and she simply rang it up. My friend who was with me also confirmed that she did not check any of the items and was handed the additional items from her colleague. Instead of being honest and apologetic, she lied to our faces and in front of her coworker/manager. I told her I did not drive 2 hours from Queens for one simple product unless it was damaged to begin with. She replies, “Queens is only an hour away”. Clearly Ms. Victoria is ignorant regarding NYC traffic including the size of Queens. The store is dirty, products displayed are also disorganized and filthy. I’ve never been treated so disrespectfully in any retail store. If this is their company policy then they need to rethink how they provide customer service to...

Today was my first time visiting this location. I used to work at the Riverhead store in 2022 and was accustomed to there being prices on the testers and/or products and found out today they do not put prices anymore, but they do have a price checker. Today, it was not working, but the lovely sales associate let me know she would be happy to price check for me. The store was very clean and organized well. It is a much smaller location than the Riverhead store, and I wasn't aware of that until today. I wish it was bigger because the sales are so great, but regardless, they do a great job at displaying a lot of products in the small space. If my receipt is correct, Marina helped me today, and she was great. Very friendly, polite, and helpful. I only got a few things today but will definitely...