AT&T Store — Local services in Town of Bath

Scumbag sales tactics. Upgraded my phone, was told the credit would apply the following month towards the new phone - customer service confirmed it doesn't take place for 3 months. They added phone protection and a next-up option to my plan which I specifically told them I did not want. I also tried to buy an apple watch from them and was never told that I'd need a cellular plan and a payment plan in order to get the "buy one, get one" deal. The only way I even caught it was when I watched her assign a number to the watch I was about to purchase and I stopped her. Otherwise she would have never told me and I'd just get charged. Would have been nice to know up front before I wasted my time driving 40 minutes one way. Shady sales tactics to hit quotas here, avoid this place...

I waited forever to be seen and then the lady that worked there probably runs a place made jokes because I didn’t know how I lost my Sim card with a customer that she knew from somewhere and talk to the whole time that I was trying to take care of and then she made fun of me because she asked me my phone number and I didn’t know what it was she rude faces and comments acted like it was killing her I go to my health counseling it is She made me feel very good about myself I still don’t I’d like to cancel my AT&T services however when I have to go to the store...

Overall 5 star experience because of a star employee! Kim made switching 2 phones from straight talk to att and getting a third phone ready for a Christmas present as easy as could possibly be. I called and gave her an idea of what I wanted and she called me back (ninja fast) surpassing my expectations. I can say for sure I will be back to att in the future and will be asking for Kim.! Thank you for all your help and thank you for surpassing my expectations. YOU TRULY ARE THE BEST! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ 🤔 💡 (You deserve 5 more ⭐️ ⭐️...