Bijou of Katonah — Local services in Town of Bedford

On 3/18/24 I left a watch that needed a battery here. I was told I would be called when the job was done, but that most likely, I could pick it up on Friday. I was promised a phone call. I was told I was called, but no message was left on my answering machine, and I checked my call log. No call from that store was ever made. It’s possible the clerk dialed the wrong number. Nevertheless, someone should have attempted to call again. I waited two weeks and went to pick up my watch, at which time I was told a repair costing $180 would be needed. I asked that my watch be returned to me. Again, I was told I would be called when it came back from the jeweler who repairs watches. Three weeks go by, and no call. So I went to the store yet again and was told the person who does the repairs was on vacation and that I would get my watch in a week and a half. I asked why I wasn’t called to be informed that there would be another long wait. No one had an answer. Yesterday, I received two calls that my watch came in (apparently, this man was no longer on vacation) and I finally retrieved my watch today - almost two months after it was dropped off. The owner of the store was very obnoxious to me and told me not to yell when I was there a few days ago. I wasn’t yelling, and I told him so. Was I clearly furious? Yes? Did I yell? No. He told me there was video and that he could prove I yelled. I told him I’d like to see it. Needless to say, he never produced it. My father was a jeweler. His store has been in business over 70 years. But we’re the owners as indifferent to their customers and as blasé about the extended wait time I had to deal with, it would have gone out of business. I can’t imagine anyone wishing to...

Bijou is the hidden "gem" of Katonah. Casey is the most honest, knowledgeable and caring person in the business. Whenever it is time to purchase a piece of jewelry for my beloved wife, I give Casey a call and tell him I'm coming to see him. I wouldn't dream of buying a piece of jewelry from anyone else. When you find someone you trust you stick with them, and I...

You will not find another jeweler as warm, knowledgeable, and invested in you as Bijou! This place is truly a special spot, with a fabulous selection of pieces and great guidance in finding a piece that meets your style and budget. If you haven't visited them yet, you are...