Raymour & Flanigan Service Center — Local services in Town of Brighton

I just bought a mattress on Dec 11th. 3 weeks later I discovered a defect in the mattress. There was this band or cord (that stretched head to toe) pushing up poking me on my back (24'' in from the side).

Which made it difficult to comfortably sleep on my back. I had to sleep on my side to avoid the band or what ever was poking up.

I made the claim within the 30 days and the tech that came out measured an inch drop in the mattress. I got a call from the store and she says it has to have at least an inch and a half dip for them to cover it.

I said its not the dip that I'm concerned with. Its the band that's sticking up that makes it uncomfortable to lay on. She says oh we don't have a comfort warranty.

I'm left to deal with a defective bed and they could care less. I bought a sectional from them last year and a mattress this year. I will never buy anything from them again.

Nor will I recommend them to...

They delivered damaged furniture. Then they tried to repair it two times. I called them a third time within one year of the delivery, but they intentionally ignored my calls and emails. After the one year mark they told me I had to use my protection plan. I did not purchase the plan to cover their negligence. It was supposed to last me 5 years. I told them I have evidence of all my phone calls, text messages, and emails. They were argumentative so I will be seeing them in court. Also, the repair staff did not remove their shoes, they wore cloth masks that kept falling, and they did not protect my floors when they sprayed glue on my couch. I never take the time to write reviews, but I think potential customers should know how badly they treat their customers after the sale...

I had my furniture delivered in the carton because it's a white couch/loveseat and I didn't want it to get soiled before it came, but my misunderstanding was that they would at least take it out of the packaging once they delivered it and this is what they left me with and the guy actually said "it looks like it's a you problem" and had an attitude like, tough luck Lady. Thankfully somebody's coming back to help me unwrap it and get it out of...