Waterfalls — Local services in Town of Brookhaven

I went here with my mom to look for my parents. My father is a paralyzed veteran so we were scouting at apartments that could work for them, it's not easy to get him in and out of a car. It takes 2 people just to get him in and out of the car - so for that was the reason we were scouting it, just me and my mom. Lydia was SO u professional. I made an appointment the week prior telling her we wouldn't be able to take my father, and that I understood we can't rent until she meets him. Both me and my mom took a day off from work for the appointment. The first thing Lydia asks is "is today the 9th?? Hmmm. Let me see something". And she proceeds to go on the internet to see when the full moon was. "No the full moon was on the 7th". I'm looking at my mom, confused. She then asks why my father isn't there - completely forgetting what I already told her. I brought a photo of my dad and gave it to her. Telling her again He's paralyzed on his left side and it's a lot of work to come see an apartment If the apartment isn't the right size or right fit. That I wanted to see if my mom liked it first and that we would bring him to meet her if it's a good fit for them. She started yelling at me. And I was saying I just came to see the apartment. And she wouldn't even let me get a word in. She kept yelling "YOURE GETTING WHAT YOU WANT. IM NOT GETTING WHAT I WANT" she must've said this every time I was trying to speak. My mother got uncomfortable and said "maybe this isn't the place for us" and Lydia screamed "MAYBE!!" She is the rudest, most unprofessional, unreasonable person I ever met. All we wanted to do was scout the apartment out. See it if would work. And then bring my father in to meet Lydia. Who wears a belly shirt when your a Middle Aged woman working in an office at a 55+ community?? My parents have been through enough going through my fathers stroke which paralyzed him completely on his left side, and now dealing with having to sell their house bc of affordability. If you care about your parents, friends, family members etc. DO NOT GO HERE. If it's a full moon or not, this...

Everyone that is in charge of this complex is first class all the way from the front office staff to the maintenance in charge of lawns and grounds they are all 100% percent professional. And if you ever have a problem or need help with anything, once they receive the written notification from you it's handled the next day. I highly recommend this place as a 55+ five star facility. Even the landscaping is the most beautiful I have ever seen in an apartment complex. The luxury of the apartments and grounds far surpass the price of the units.

Contact Lydia @ The Waterfalls Apartment Complex, Ronkonkoma New York 11779 Lydia is extremely professional and highly knowledgeable about the facility, the area, and was a huge help when my...

The Waterfalls is well maintained, exquisitely landscaped , well lit, inviting community. Lidia , the Property Manger was professional, accommodating, helpful and patient . She helped us pick the apartment we truly love. The apartment floor plan is open , clean, new appliances , and flooring , the closets are huge and plentiful and include a “California Closet ” system which everyday amazes me. There is a lovely clubhouse with two pool tables and a large tv . The laundry is onsite but not like any laundromat I ever saw - beautiful exotic plants with a view of the waterfalls . They also have a ballroom , outside barbecue area and lovely...