Xplore - Port Jefferson — Local services in Town of Brookhaven

This is my first and only time coming to this place. I have to write this review immediately the same night because my wife and I are very angry at their staffs. I have 2 young daughter at 5 and 3. We were invited for a friend’s daughter birthday party at this location on 12/15/18. The party went well that all the kids had fun. It was during the free play after the party, something very unpleasant happened. My 3 years old daughter who weighs about 28 lbs was on 1 of the smaller inflatable climbing slides while I was watching her. My little 1 was half way to the top. Then a girl who is at least 10 years who is about 140lbs jumped onto the slide. This bigger girl was climbing behind her and bouncing on the steps. I was paying full attention and my wife was also around. As a dad, I think that a little challenge to my girl could be a good thing. My little 1 was struggling to the top. When my little was 1 step to the top, the girl kept bouncing heavily and planning to jump over her. When my wife and I noticed it, we started to yell to get this bigger girl the attention. She jumped over my daughter. When this girl slid down, we yelled to her that she should never jump over other children and should wait for other children who were in front of her and what if you fell on them. Then, this girl was telling us that she fell. I told her that she did not fell when she landed on 2 feet. Then, she cried and ran to her mommy who was at the eating area. I believe that the cry or the mom got the staff’s attention. The staff and the mom started talking and my wife and I walked over to them. The mom told us not to yell at her child. Then, I was asking her, “Where were you?” and pointing to the sign on the inflatable stating “Do not enter without adult supervision”. The mom kept saying that we should go to her if something happened. We said to her, “By the time we came to you, my child might had a broken back or neck if she fell on her.” Then she stated again that she should not yell at her. If she was there watching her own kid, we wouldn’t need to yell. The supervisor separated us and wanted to talk to the mom and kid for a while. A couple minutes later, the supervisor came to us and told us that we should not yell at our customers and if there’s something happened that we should look for them instead. Then, I told her that if the mom truly obeyed the rule supervising her kid instead of enjoying her meal, this could be avoided. And by the time, we’d found any staff and something serious might had happened. My wife then said, she yelled because we felt that she was endangering my child’s life. The supervisor suggested to look at their camera/ video and investigated. We both said go ahead. I assumed that the staff would not think that we were serious and tried to end this conversation by offering us juice, food, and etc. My wife told her that my daughter was fine and we did not need any of these stuff. The staff happily left us because we did not ask for anything. We just told ourselves that we would not come back at all. And all my friends saw what happened and I am sure that they won’t host any birthday party there. My advice to all parents who plan to go there. Please make sure to watch your children. Also, there are 5 play areas in the facility. Only 2 areas – a play area for 3 years old and under and an obstacle course on the left corner of the facility have a staff watching. Both inflatable slides and the soft playground have staffs watching. There are a few teenagers keep vacuuming the carpet and walking around. Lastly, they told us not to yell at other customers, but then it is okay to have other customer endangering other customer’s children? Also, to them, we are not customers because we are just a guest to a...

I’ve been meaning to write this review for a while!! I had a joint birthday party for my 1 & 2 year old in April. I decided on the PRIVATE EXPLORER : the whole place is yours 2 hours of private use of facility. 30 minutes of additional checkin time for private evening. 18 children included (birthday child + 17 guests) Pizza for each child Juice box for each child $10 game card for each child $15 game card for birthday child Free Lazer Frenzy for each child 1 cupcake per child (candles included) Unlimited pizza for adults (during eating time) Unlimited soda for adults 20 Invitations + Thank you cards

I don’t even know where to begin

I had asked to be able to eat in the open cafeteria instead of cramping my 100 guests into a small room weeks before the party. They insisted we would all fit. We all DID NOT fit and everyone started to make their way to the open area for fresh air.

chicken fingers & fries. They are baked instead of fried(even better) except they both came out burnt. Guests & kids were not happy. They also never brought out coffee & fruit…….

I asked for extra tables. It took me asking 3 different employees before getting a table after 30 minutes

I had multiple people throughout the night ask me how they were able to do rock climbing / laser tag. There were 0 employees Attending the play area. 1 employee in the room helping me with food for 100 people….

I had asked to bring my own alcohol & I was denied because they sold their own.

What I am so devastated by is that I just attended a party there the other week.

1.THE PARTY WAS IN THE OPEN CAFETERIA AREA. Why couldn’t I have that?

Laser tag & rock climbing had set times where employees were out there assisting. Why did I not have that for my private event?

5.THEY PROVIDED THEIR OWN ALCOHOL. Why was I denied when asked if I could bring my own alcohol?

I paid over 2,000 for this party, for stale pizza & burnt food. To have guests come up to me asking how theyre able to do lasertag & rock climbing. Would I recommend this place for a PRIVATE PARTY, absolutely...

Update: At our recent visit it became clear that the cleanliness is really going downhill. The floor was filthy with crumbs and dust all over the place. It looks like it hasn't been vacuumed in a couple of weeks. Every time you go to the cafe area to have a snack, all the tables are dirty and the floors are dirty and there's nowhere to sit. Yet somehow there are 15 to 20 teenagers working who are hanging out behind the prize counter on the floor. Or sitting behind the main desk on the computers or on their phones.

There's not a whole lot to do for the entry fee. I always end up spending about $30 on the arcade games which cost $1.50 to $2 a play. The zipline and rock climbing wall are always closed for seemingly no reason. Maybe for cleaning? But no one is cleaning them. The kids who work here don't seem to be doing anything and there is never an adult manager on site. I've seen the staff hanging out under the climbing structure when they were supposed to be cleaning. I assume - because they're holding bottles of cleaner and rags. There's a ton of people wearing shoes in the play area even though that is supposedly not allowed for cleanliness. Also some people are barefoot -without socks. Also there are not enough benches for parents...