R.H. Van Alstyne Fine Jewelry — Local services in Town of Chatham

The people who run the shop are incredibly nice!!! Never pushy, always gracious. We’ve purchased some great things there over the summer. Here is the incredible after-story that happened today: The sterling silver lobster clasp on my paperclip chain broke. We called to ask if they could do repairs and replace a clasp, but never even discussed buying it there. I did buy it there, but never mentioned it, bc clasps break and nothing lasts forever. After the lovely shop owner or manager immediately changed it to a new lobster clasp, I asked how much it would be. She replied, “No Charge at all. You are our customer and we take care of our customers”. She must have remembered us-since we never uttered a word about purchasing the chain there!!! There really is small town charm left in this world. Bravo! Kudos! 👏👏👏👏👏👏👏👏👏👏 I would recommend buying a gift for yourself or anyone you love from R.H Van Alstyne...

This was THE WORST bridal experience ever. I have a one of a kind family heirloom diamond ring with a very detailed setting that’s been in tact for 50 plus years. I got it resized here and they sent it home with an entire diamond missing out of the setting without noticing. Then blamed it on us for traveling with it back less than 30 seconds to our house. They did “fix” the diamond and replace it and guess what?! That same diamond fell out AGAIN and they “stand by their work” and say they will look at it and have HORRIBLE...

Love this store! The jewelry they carry is amazing. They do custom jewelry as well as the jewelry they carry from various makers. The staff is friendly and very familiar with the product. If you have questions, they can usually help you with their answer. The owner of the store is usually there and will help you with whatever you may be...