Halo and Hive Salon — Local services in Town of Cheektowaga

I’ve been going to Victoria since the beginning of 2024 and never had an issue until now. I even brought my kids to her for haircuts because I trusted her with my family. Unfortunately, the moment I spoke up and said I didn’t like the service I received, she decided to “part ways” with me instead of handling the situation professionally.

Back in June, I paid over $300 for a full head of highlights, yet it wasn’t truly a full head. When I put my hair up, you couldn’t even see highlights underneath. Despite that, I gave her the benefit of the doubt and continued coming back.

At my most recent appointment, I asked for face-framing highlights so the brightness would show when I put my hair up. Instead, I was given only a money piece on top that turned orange and extra highlights through the middle of my head—completely ignoring what I was concerned about. On top of that, she rushed through my appointment and didn’t even style my hair, which was part of the haircut I booked and paid for. I left with wet hair and results I wasn’t happy with.

When I reached out about my concerns, she first agreed to fix it, then changed her mind and told me she couldn’t meet my expectations. After spending well over $200 this time, it was incredibly disappointing to be dismissed this way as a loyal client.

I’m sharing this because I don’t think it’s right that someone who’s been nothing but supportive, and has invested so much here, gets pushed aside the moment they speak up...

I have been a long time client of Victoria's since 2017. I have been turned away by other salons because I have black hair and had always wanted to go blonde and they weren't willing to take the risk. When I found Victoria, she was always upfront with me about setting expectations and let me know early on that transitioning to blonde would be a several visit process in order to maintain the health of my hair. I am so happy I stayed the course! I get compliments constantly on my hair and people ask me how it stays so healthy. The salon's boutique environment allows for it to feel like a private appointment. Not only is Victoria always incredibly talented in her work, but delivers an excellent client experience overall. She takes her time and makes sure I am happy with my results. I have always felt valued as her client and am happy to have developed the friendship I have with her...

I’ve been going to Victoria for about 2 years, after finding her on instagram, and I would not trust anyone else with my hair. She takes the time to understand your vision, and you walk out with just that. I never leave her chair regretting a change, and she makes you feel most confident in your decision. She’s caring, patient, and takes her time. If there is ever something she doesn’t feel would be best for me as her customer, Victoria is completely professional with letting me know. She will not steer you wrong! If you’re looking for beautiful hair, you’re in the best hands. Victoria is a must! I would recommend her 10 times over to anyone who asks...