Wegmans — Local services in Town of Cheektowaga

Today, August 1st, 2019 at about 2 PM I had the most ridiculous experience at a Wegman's on Transit Road.

I came into a Wegman's to get Frozen Peaches & Wegman's honey and they are taxing honey. I looked on the NYS website for exempt from tax items and it's on the list.

The initial cashier near the prepped food area rang my order up. Told me there was a balance of 14.19 after I paid. She said she doesn't know why it's doing that and that she redo the order. I told her not to redo the order because it's not going to change the fact that they are charging tax on the honey. I could see in the screen that there was a T on the line of the honey. She should just call a supervisor.

She looked annoyed at my request and continued to void each item and ring it back up. She repeated that the balance was 14.19. I told her that I knew that wasn't going to change and that is why I asked her to call a supervisor. Another lady comes to assist but just tells the customers to go to the register where they prepare coffee to be assisted.

Eventually, a supervisor comes and she tells him that it's charging me half of my order as it my card didn't have enough funds on it, which was not the case.

I interrupted to inform him that I have only food items but that it's charging tax on honey & if he would just look at the screen he could see.

He looks at the back of the honey jar at the ingredients and says that it says 100% honey. And that's why it's charging me the tax. I said that that doesn't make any sense because it is a 100% food item it should be considered food.

He takes my receipt from the register and asked me to follow him to customer service so they can take care of it there.

Once we get to the register at customer service the lady automatically rants off without even hearing me out that "it's honey and its taxable and they're not taking the tax off." Leaving me to just throw my hand up and walk away from the whole thing - even the items that I paid for. I have no idea if they refunded my card or not. I was so upset at the time I didn't even think about it.

As I looked on the New York State website for tax and non-taxable or exempt items honey is listed as an exempt item.

For Wegmans to be doing this taxing of honey is in violation to New York state law.

I bought this honey many times and I've never paid tax on it.

All three of these people decided to ignore what I was saying the three times I've said that they're not supposed to tax...

Transit Road Wegmans has a lot if not all of what you would be looking for. The selection of brands is not as plentiful as you might find in other stores because I think they focus selling their own Wegmans brand products. Wegmans has a lot of prepared ready to heat and serve foods. They offer several different food bars as well. Asian, salad, soups, chicken wings.. There is a sub shop and a little coffee counter in the store as well. They also offer sushi. There is an indoor and outdoor seating area. Their produce section has many different choices. There is always something new depending on the season. This is the one part of the store that gets the most congested because of the store layout. The bakery at Wegmans also has a lot of different offerings. Their breads are terrific. There is also a pharmacy and a large selection of health, wellness and beauty items. The floral section always has beautiful flower and plant choices. The beer selection is quite vast. They have your well known brands plus a lot of other beers you've probably never heard of. Recently a self serve checkout has been added for smaller credit only orders. It is very easy to use and there is always someone there to help. I think this was a great addition. It makes for quicker checkouts. Wegmans also offers drive ups if you need your groceries loaded into your car. That is such a nice service to offer customers who for whatever reason need help. They also participate in the Instacart service. I love the umbrellas that are available if you need to borrow one. Probably the best part of Wegmans are the employees. Always helpful...

I always loved Wegmans and have been shopping here for years. Decades actually. This Thanksgiving however, we ordered a 130.00 "turkey breast" platter that was nothing more than sliced turkey.. the issue with it however was it was completely inedible. It had the taste and texture of spam out of a can. When i tell you, even the dog wouldn't eat it, that is not an exaggeration.. Now, knowing that Wegmans has always had amazing customer service, when we contacted them, we preemptively expected continued amazing customer service. We contacted them through their website and explained what our issue was. Unfortunately the responses that we received from them were dismissive. In the end, they offered us an insulting $25 gift card. Like many families around Western New York, we probably spend a combined tens of thousands of dollars at their stores annually, and throughout the last 20 years I could say that this is the only incident that I've ever had with them where we had a problem with the quality of their product. And they insulted us with a $25 gift card. When I emailed them to tell them that this was an insult, they simply ignored me. This is not the Wegmans that I have grown to know. It is a shame. I actually drive past a tops just to go to Wegmans. My family has given them so much loyalty throughout the years and for this to have happened, and more importantly to be insulted, is...