KFC — Restaurant in Town of Cheektowaga

They've gotten much better. In the past the crew was horrific, but they're much better now. They also seem to have a manager on site now where before it was just an employee with a manager name tag. All over it's much better.

So an update as of 8/19/17

If I didn't experience it myself I wouldn't believe how bad this place is.

My wife wanted their pot pie so we decided to go there. After placing 4 orders we waited. About 5-10 minutes later the cashier came out and said it would be about a 20 minute wait for her pot pie. We went up to the counter and the manager explained that the whole batch had been burned and they had to make a new batch. She really wanted the pot pie so we waited. The manager did say that they would remake all our food when it was done so it wouldn't get cold. So far, ok.

So 20 minutes later the manager brought out the food but had to have another nacho meal made because they didn't remake my daughters meal. Then I opened my box of a 3 piece meal and there were only 2 pieces of chicken. And they looked horrible. The meat was pulled from the bone and they were way over cooked. Fail.

But then my wife cuts into her pie and there's no chicken, none. Just gravy and vegetables. So she took it back up to the counter and it took 3 people to examine it to confirm she was right. And they found out none of the pot pies had chicken in it. How? But worse the manager says no one will admit to burning the first batch or who made the second batch. A manager, really?

So she decides to get a baked chicken meal. When she opens the box 2 of the pieces weren't more than an inch long. Seriously?

Meanwhile I'm trying in to eat my chicken and it's so salty my mouth is burning. My lips were stinging. What a series of screw ups.

So we get through that ordeal and decide at least the meals came with cookies, how could they screw that up? They did. My daughter opens her bag with the cookie and pulls out half a cookie. How could someone possibly think that was ok?

When we got up to leave I was going to talk to the "manager" but he was knee deep getting yelled at by another customer for a screw up, so we just left.

Never, never again.

4/19/18

I came back to try it again. The staff has been completely changed. Much, much nicer. They also have an adult manager in place now. I was greeted politely and the whole staff seemed to be more focused on the customer. A huge improvement.

They also are cleaning the dining room which they weren't doing before. One of the workers even came out to check on a couple of ladies who initially had an issue with their order....

UPDATE: waited 20mins after pickup time, just to watch the employees blame each other for who didn't pay attention to make the order in the first place. Two people came in from drive thru with incorrect orders. Nobody took any accountability - except one girl (who I assume is a manager, because she's super sweet and knows what she's doing). They also didn't give either of us any sauce, which we ordered.

Continue to be disappointing! 1 star down, 1 to go.

Placed a mobile order that wasn't even being prepped when we arrived, even though the system said it would be ready by then.

We had to remind staff of our order, and then wait in line for an additional ten minutes... Three orders placed after us were completed first. Another mobile order customer who had arrived before us was given half his order, and then was still waiting for the other half by the time we left.

We also watched another woman come back with her Taco Bell, as it was incorrectly prepared.

When we finally got our order and got in the car, I took a sip of my drink and realized they'd given me Diet Pepsi, not regular like I ordered.

The food is fine, hence the 2 stars, but service and communication there is horrific. Very...

I love KFC! They have all different food prices that anyone can get something good to eat. Ex. $5.00 box. What an excellent price and for what you get its awesome. 2pieces of chicken, a side, a biscuit, a dessert, and a drink. Incredible. Thats way better than Popeyes. Their box is 10.00 and you dont get a dessert or a side worth talking about. KFC has friendly staff, helpful staff, always fresh food. Never once have I ever received dry over cooked chicken. They have original which is my favorite but they also have crispy for those that like that crunch and for those that like it spicy they have crunch and spicy mix. Awesome! They are affordable. I think I only have 1 downside and its not truly a negative for everyone its just mine. I don't like when you purchase a huge bucket and they sneak those small pieces into your bucket even when you ask them not to. I've asked them a few times but they sneak them in the bottom and I hate dishonesty. Thats my only complaint. Other than that I...