Pizza Hut Express — Restaurant in Town of Cheektowaga

this place absolutely SUCKS. we ordered just an order of breadsticks. nothing else just breadsticks. they told us 15 mins. we waited 25 mins, asked again they said a little longer. 55 mins later we finally get our breadsticks. we open the box they are plain breadsticks with nothing on them. I walked back inside and asked “what are these” and they looked at me funny. he said “what’s wrong with them” I said they’re missing the seasoning or whatever it is they put on top. he said “well darlin’ all you have to do is ask” I SHOULDNT HAVE TO ASK!!!! THEYRE SUPPOSED TO COME WITH SEASONING ON TOP.

And on top of it, while we were waiting, we witnessed half of a customers pizza fell on the floor and the staff went to pick it up and put it in their box. Another customer was the one that first noticed it and said something. They would have served that out to the customer if she hadn’t said something! how gross is that.

0/10 will not be returning and don’t recommend anyone...

Ok I understand they are new and trying to get going but they absolutely need to work on their costumer service. Ordered a pizza on the app which told 45 minutes. Ok no problem. Get there manager said 10 to 15 min longer. Not happy but it is football Sunday so Ok. Looked at the app which tells you how long it went from saying 45 to 27 to 60 minutes. So when I asked the girl that is now behind the register if she knows what is going on her answer to me and everyone else who asked was "it's probably in the oven." Then when we asked if she could check She said no. She was very unpleasant and rude. She needs to get more trying on how to work with people. We...

I feel really bad for people making lengthy trips thinking this is a Pizza Hut location. It is nothing but a self serve shelf that offers only a few items and usually is not even stocked. An employee came out from the back once and I asked if he could make one of the personals and he said “no” and said people don’t stay back there to make food. I think they only make so many in the morning and once they’re out they are out. Don’t waste your time. The nearest actual locations are in Holley, NY, PA and Ohio, until they finally reopen takeout...