Panera Bread — Restaurant in Town of Cheektowaga

Tuesdays are always busy with the Baker's dozen bagel special. With that in mind, this location needs to help out their front end staff when there is a line of customers. There were 3 people working the front. They were running back and forth trying to get people's orders out. The bagel baskets were empty and blocked by stacks of bagels on trays. There were so many trays that the slicer was blocked and the workers had to continually move things to get what they needed. Not an efficient environment. While the front end was over loaded, there was another worker standing on his phone and telling a story to someone else saying various swear words. I get that you want to talk to co-workers but keep the swearing of your story for a private area. Not all customers want to hear vulgarity at 8am. The manager was seen standing between the front counter and the service counter, then he went to the back to get supplies. Meanwhile the same worker who was using vulgarity, was standing in the open, on his phone and just watching the front end workers run back and forth. IMO, the front end just needed someone to transfer/restock the bagels and move the stacks out of there way. It was not a conducive working situation and you could see the front end getting frustrated about it. But they had 6 people in line and couldn't stop to stock their section. Awesome job to the 3 people up front!! Your customers saw you working hard. Management, going forward, allocate 1 person to restock the products up front or do it yourself. It is only a matter of time before someone gets hit by a moving rack or injures themselves because they do not have adequate...

Really disappointed the last few times that I've gone to this location. I order from panera pretty generously. I spent $20 this last time for a soup and sandwich with delivery and the cheese on it had mold on the side, the soup was half filled (of the already SMALL portion you get) and i ordered my sandwich without the signature sauce because im allergic to mayo, and of course it had the sauce on it. When I called the woman asked what was going on, I let her know what my issues were and she asked if i could hold, she then started taking someones order and must have forgot about the phone because she was then talking to someone else and was talking about how I was just calling to complain to get free food. I immediately hung up because my goal is to NOT get free food. I'm so baffled, so here is to my $20 lunch of a half a bowl of soup and a cookie....

On October 20th a bus of 45 ladies from Canada stopped to shop at Boulevard Square. About 20 of us went to Panera for lunch. My sister who organized the trip ordered her lunch but could not find the water for her drink. She took maybe half a glass of your watered down ginger ale. The older man calling out orders said to her you didn’t pay for that, so she replied I can’t find the water. She may have had two sips of her drink. Not sure if he followed her outside and again asked her did you pay for that drink? She said “ seriously you want me to go back in and pay and half a glass of ginger ale?” Yes he said we call that theft! She went back in to pay and one of our girls said to her are you kidding for 2 sips of a drink? Is Panera Bread this desperate to treat someone like this? Pretty disappointing, I would encourage the girls to eat...