CVS — Local services in Town of Chenango

Went here today to get some resumes printed out for the job fair at Raymond's. Got there at around 8:30, didn't leave until about 9:30. The reason being? Took us about 5 minutes to figure out how to print things. We needed 10 copies of each resume, so 20 in total. The printer started printing, but stopped at 6 because the paper ran out. Waited 20 minutes just for the lady to realize that it needed paper, as she was constantly leaving the area to go do other things. Then they had a kid come and try to fill it, but he got the wrong sized paper. So then we had to wait another 20 minutes just for them to fill it. When they STILL couldn't figure it out, a "manager" came up to try and "help" by turning off the beeping noise that tells them they have orders to be printed. When we told her how long we had been waiting just to get the paper filled, she said, and I quote, "it's a 1 hour photo service", which was basically them saying they can abuse that and take as much time as they want to to do it. After we had realized that they didn't know what they were doing, and after that VERY unprofessional comment, we went to the UPS store. Took us 5 minutes to get them printed out there, and it costs 7 dollars instead of 18 at CVS. All in all, if you are crunched on time or don't want to pay so much for very poor customer service or extremely rude comments, go to the Ups store, or anywhere but CVS... Didn't get the manager's name, but she's a big girl with dark hair, still not even sure if she was actually a manger with how she was acting... If you guys don't actually want to offer the service to people, which is what they acted like, then you probably shouldn't offer it......

This store's pharmacy has been really failing in the customer service area lately. I, in person, dropped off my mother my mother's cancer related prescriptions to be picked up the next day at 9:30 am. Here we are at 1pm the next day she is in terrible pain now due to running out of meds and they still don't have her meds ready for her. They have been saying "they will be ready soon" for the last 3 hours! Seeing my mother in pain that could have been easily avoided makes me angry. Cvs needs to take care of business and do better business if they want to KEEP my BUSINESS. UPDATE 1/2023: On 3 different occasions now we have received an automated call notification that prescriptions are ready for pick up. I make a special trip to the store later that day or the next, wait in the line, and get informed that they are not ready yet, but they can be expedited if I want to wait 15 minutes. I end up waiting around for an hour before they are finally ready. I STRONGLY recommend NOT using this pharmacy. They don't care about my time or my business. They won't care about...

I hope the owner reads this. myself age 77 and my neighbor age 80 were there around 11 am today. he was picking up an rx for his horse called in by the vet. Susan waited on us and I have never experienced such a lack of professionalism. she claimed it wasn't there even though my neighbor had previously talked to a customer service representative,.she sent us to another desk and actually got the person who talked to him. the courtesy desk went and got the prescription and held it in her hand while Susan stayed in the back. when she returned to wait on him she was sooooo snotty. asking him if he knew how much it was etc. I left to talk to the rx courtesy desk and the clerk went over to see what was happening and she was rude to her. the supervisor said they had had problems in the past with her and was going to address it with her. subsequently my neighbor told me he cringed when he saw her as she has been rude to him in the past. Thank you...