T-Mobile Authorized Retailer — Local services in Town of Chester

I went to purchase a chárter for my phone i went to the counter to pay and the lady says that he is not an employee he is a manager and the manager leave and did not help so i went to a córner and wait for a few minutes and the lady says that’s is why he does not like to be on the from because he is mistaken with an employee but he is he get pay to help customer so i wait to pay the charger there were busy with other customer talking . I ask do you mine charged me for this i needs to go to work please ,the other emplomes says I am busy helping him but he was just paying with a rubber band. So I leave. The reason I and wringing this is because it makes me angry the way they treat customer they do not have any customer service skills I know there were other customers and I have to wait for my turn but that dos not justify the way they behave it was probably because is was just a charger not a big purchase but...

There is no 0 rating so I am giving 1 star. Visited the store at 10:15 AM today. The senior salesperson was eating right next to the lady sales person who was talking to us. He continued to eat throughout. It was completely unprofessional and showed no respect to the customer. He also had poor knowledge of the current promotions for T mobile including switch and save , when we insisted he said it had expired, finally he tried to look up the iPad with his hands full of food. we were looking for a particular color of the iPhone and instead of calling a different store to see if it is available in Middletown, he insisted that the inventory is same in the surrounding areas. When we called ourselves that particular color iPhone was available at Middletown store. The store was empty on a Saturday morning,...

Exemplary customer service!!! I went in needing an upgrade and dealt with Rory, a knowledgeable and professional sales rep who puts the customer first. He didn't try to push anything expensive on me, he asked me about my needs and he made recommendations accordingly. Rory was patient, respectful, and even went out of his way to try and save me some money. I always liked T-Mobile, but guys like Rory provide that human touch which has become so rare in today's retail environment. Because of his helpfulness, I'll remain a T-Mobile customer, esp. since I know where to go when I need help with my T-Mobile device. When you are in need of new cell service or a new phone, go to Chester, NY, and say hello to Rory for me. You'll be...