Andrews Jewelers — Local services in Town of Clarence

This might get a little long winded, so if you want to skip to the end for the abridged version feel free to do so.

I was buying an engagement ring for my girlfriend and I was more or less left on my own to pick the style of the band and the diamond itself, I knew vaguely what she preferred in terms of style, 3 stone basket, and I knew her diamond preference, princess cut, so armed with this knowledge I did research. I'm a very particular person who never likes to go in blind and I now know more about the 5 C's, about fire, flaws and fluorescence, about costs and diamond certification organizations than I care to admit. I purchased my own center stone online receiving a steal and found a style of ring I personally loved and thought my girlfriend would also love. With my diamond and ring style I ignorantly headed to the closest jewelers for convenience. Two larger chains were the first to be crossed off as their sugary sweet sales people tried to steer me down avenues that did not interest me (different style/different diamond) and only after insisting on my diamond and style did they work with me to pair diamonds from earring that roughly looked similar in quality and size. Next was a similar experience at a local jeweler which leads me to my fourth excursion. I will leave out the details but I will say that after the fourth jeweler, a small local shop, I was left with a pit of despair and frustration in my stomach that had me contemplating bachelorhood, because of the quantity of money that was being exchanged and with how careless they treated my patronage I felt physically ill for days. Rude, degrading, mean, liers who lured me in and proceeded to bamboozle me over the course of four weeks. I tell you all this so that when I say, Andrews was the very epitome of professionalism and after 5 minutes I knew I was getting my ring from them, you will understand how great this business is. For the first time I wasn't given any grief over my internet diamond, they happily took it and started working with me to make the exact ring I wanted. Not similar, exact. Then they completely floored me by doing something so simple that I never considered it and no other jeweler even thought to do, they took the measurements of my diamond to calculate what size (dimensions, not carat) the side stones should be so as to look aesthetically appealing. Mind blown. Service was prompt, respectful and absolutely professional without being pushy or overly sweet. And because of Andrew's partnership with the company whose style I was basing my ring on I was able to get THE ring I wanted without needing a custom made, which saved a pretty penny. After the proposal, my fiance has returned on several occasions to have her "Precious" resized (not my fault _) a service which was done in less than a day, and to be cleaned. All services were provided free of charge.

TLDR: Andrews Jewelers are consummate professionals and they should be the first and only jeweler you should visit. Staff is friendly and professional. Product is unequal in quality and cost. Service is...

A little over 2 years ago I walked into Andrews very excited. I was going to purchase a ring to propose to my then girlfriend. They had come highly recommended by someone I trusted and had heard amazing things. I knew next to nothing about rings other than what they tell you to ask for and the sales staff was very friendly and helpful. We found a ring that matched what I was looking for, it looked beautiful and worked inside my budget. Everything was perfect. Fast forward to this year and things go south. I know have the ring and am looking to sell it. Why not go back to the place I bought it from I thought. Well I stopped in one day in December and was told by the nice girl at the desk that they were busy and I should try after the holidays. Thats fair I thought. I wasn't in too much of a rush. So I contacted them today to see when I could come in to finalize this and be done with a tough period in my life and move on.

Now the person on the chat was identified as Andy Moquin. If not the owner he is related to him. I was told bluntly and plainly that they no longer do buy backs. When I expressed my disappointment in hearing this, I was told what must be one of the rudest responses I've heard in a long time. There is truth in his statement, but this person had no idea what the situation was. I never went into detail of why i was looking to sell back the ring. It was never asked by him and I didn't even get a chance to share. I will include a screen shot of the comment with this post. For all he knew my wife could have died and I was a widower, but no he chose the rude route and handled this the completely wrong way.

If this is the way they conduct busy for customers its a real shame. It gives the impression that they just want your money and don't care about anything else. I have the feeling that if I went back to him saying a needed an anniversary gift they would have rolled out the red carpet, but instead they show you the back door. Again I understand his comment and there is great validity and truth in it, but that isn't something to tell a customer, especially without knowing the facts of the situation.

There are plenty of good reputable jewelers in Buffalo and I'm sure to pay them a visit next time I'm in market for quality jewelry. There's a chance I might pay more, but there's also a chance I will get treated with a bit...

If your looking for the Perfect Jeweler, who will take Great Care of you, Go to Andrews Jewelers. From the first time we walked in the door about 10 years ago, we knew we would never need to look anywhere else. Andrew, Sara, and Victoria are Amazing! They take the time to get to know you and figure out what you really want. They are all so personable and easy to talk to. No sales pressure whatsoever. My husband has now bought me several necklaces and pendants from them. All are just gorgeous. When my son wanted to get married I brought him in with his beautiful girl and And they all made them feel so comfortable with the questions that they asked and help them build a beautiful engagement ring and wedding band. My son wanted to use a diamond from my parents, and they helped them pick out a gorgeous setting. I have since sent my sister and brother-in-law there and they are so happy and thankful that we told them about Andrews. They fixed a very special ring for me this week, that my dad had given each one of his daughters. My finger got caught on a bench and the entire ring was bent completely out of shape and it had to be cut off of my finger. They were able to fix my ring and it looks perfect. My favorite story will always be about my dad. Three years ago, My dad just wanted to talk to somebody about the rings that he had bought over the years and all of them were from over 50 years ago, that he had bought from other Jewelers in the past. I took him in to Andrew's and Andrew sat with my dad and talked to him for over an hour. He made him feel important, And my dad was not even there to sell anything or buy anything. Not many people will give you the time of day and I can't tell you how much that meant to my father. He passed away last year. So having Andrews fix the ring that he had given me, means the world to me. Sara and Victoria are the same way. They always remember who you are and make you feel special and important as well. Thank you so much for the Amazing service you...