Olive Garden Italian Restaurant — Restaurant in Town of Amherst

On October 5, 2019 I invited my sons girlfriend out to dinner while he was away for business, I wanted a nice evening out for us, I gave her the choice and she picked the Olive Garden, I was glad to go, the wait for a table wasn't a big deal considering it was around 6 p.m., we were given a booth in the bar section, no big deal ( It was!), don't have a server juggle the bar and tables, it doesn't work, I don't remember the young man's name who was our server but he was also working the bar, he was friendly and pleasant but absent. We were seated and then sat for 15+ minutes before he showed up to get our drink order, then 10 minutes for our drinks to show then we got, "I'll be back to take your order," and more time passed, he came backed took our order and was gone for another 10-15 minutes before the salad ad breadsticks came. Soon after he comes back with my order ( the zucchini pasta, veg. With grilled chicken) My son's girlfriend ordered pasta with sauce! He said, as he placed my dish in front me that her food looked so bad he didn't feel right serving it so he had it done again and it would be out shortly. Why he told us all that is a mystery, anyway my dish looked disgusting, it was swimming around in some green slimy liquid so they sent it with a spoon, I didn't order a soup. I tried it but it had ZERO flavor, the chicken was so dry and cardboard like in texture and flavor. So I didn't eat it. I ate the salad, so supposedly my zucchini pasta meal was taken off the bill but the bill was still almost, $25 for one Pasta plate, a Shirley Temple and one strawberry smoothie because I couldn't have coffee cuz supposedly all coffee makers were broken. I will NEVER go there again and if you are looking for a night out with good food AND attentive service it's not worth risking it wasting your night and money, find a better place to go to. Next time I'm going to Applebees, I've never been...

This was a below-average experience for us. We went last night, and I'm guessing the better staff must have been off due to New Year's. Waitress we had was alright... when she was there. She also seemed surprised when my friends (who'd all ordered the endless soup, salad, and breadsticks) actually asked for more soup and breadsticks. Well, of course they're going to ask for seconds, or even thirds, especially when we only got about 1 cup of soup at a time. As in, they filled the bowls just enough that you couldn't see their bottoms. As for me, I ordered the chicken marsala, which came with a side of soup. I've got to say, it was the worst taste experience I've had at this location, and I and my friends have been coming here for years. Chicken tasted over-salted. Heck, the breadsticks were completely coated in salt, and we had to scrape some off to make them palatable. At least we were able to amuse ourselves watching how few waiters there were compared to cleaning staff. I'm guessing there were about three times as many people cleaning up compared to those serving customers. Also amusing, after a fashion, was witnessing the table behind us experiencing about the same level of poor service as we were. At least one of the managers came around for them, saying they would make things right. We were pleased to see that. As for us, we were on a time crunch, and all our extra time had been wasted waiting around for our server to come by with our meals, and later, to come around for our bills, so we had to rush out. Thankfully, we had the option to electronically pay at our table. It was the one time I was thankful for those horrid screen-things (I purposefully don't care what they're called). If we'd had more time, we would have complained to the...

My husband and I went to the Transit Road, Williamsville, NY Olive Garden for our New Years 2024 celebration. We were seated immediately. Our waitress was loud! When I ordered a steak, she remarked, "You had to come here for a steak?" then when I asked for it rare, she responded "YUK!" We both ordered salad. We were never asked if we wanted a refill on the salad or the breadsticks. We heard the waitress tell other customers that she was tired (it was 6 pm)! I requested a refill on my pop. Waited about 15 minutes for my refill then had to ask the hostess for pop refills (as I drank my husband's while I was waiting). The food was good, no complaints there. But when our waitress brought our food, she complained about how tired she was. Was that supposed to be an excuse for her inattentiveness?? The other disappointment was that the ladies room was filthy! Toilet paper all the floor. Garbage can overflowing with paper towels, and the paper towel dispenser was not working. I did report this to the hostess. I don't know if it was ever attended to. Given the amount of garbage, I wonder if it was cleaned from the day before? Additionally, our waitress never removed any of our dirty plates or glasses while we were eating. We were never asked if we wanted dessert. We have been to that Olive Garden in the past and had great experiences. I hope that this bad experience was an isolated incident, but I was not happy with the service or the cleanliness of the restroom. I am not sure if I would be willing to go back to that particular Olive...