Xtreme Discount Mattress — Local services in Town of Clarence

BUYER BEWARE!! DO NOT BUY A MATTRESS FROM EXTREME DISCOUNT MATTRESS!

Very poor product quality. 1st mattress I ordered was ripped. I do not know if this was the delivery guys or just poor quality control where they are made. 2nd mattress was missing about a foot of springs and padding along one side of the bed. It collapsed when I sat on the edge of the bed. I am only 210lbs.

The prices are not a lot less compared to other competitors. I paid 1300 for an Oakfield Firm mattress and box spring from Extreme Discount Mattress of terrible quality. (see above for description) I bought a Sealy Posturepedic Plus Deveraux Firm Mattress for the same price from the Mattress Firm! Quality is incredible. No flaws. Super comfortable.

Take forever to deliver your bed compared to other competitors. Extreme Discount Mattress does not call you to schedule delivery for 7-10 days after they take your money. It took them 2 weeks to deliver my mattress. Mattress Firm gave me a delivery date the same day I paid for my mattress. My mattress arrived 7 days later.

Disorganized, Poor Customer Service, Unreliable. Rick, the Operations Manager from Extreme Discount Mattress told me that they lost my order. After I gave them my name, what I ordered, the date I ordered it, my phone number and my address, they claimed they found it. Funny how this is ALL of the information that is on my order form. There is no invoice number or identifying order number anywhere on my carbon copy for anyone to reference. No caller ID or multiple phone lines so the phone is busy A LOT all day. The phone numbers funnel into one main number. Nobody can do anything for you without Rick who is only in the office sometimes. When he is out of the office, nobody is delegated his authorization or access, thus causing a longer wait for the customer if there are any issues. Nobody is ever going to call you back other than Rick, when he is in the office. The truck broke down thus causing a longer delivery time. They also showed up on the wrong day.

Does not care about the customer. You may think, wow, that is a lot to go through with a company. They should definitely do something significant to make up for their screw ups and convince the customer to shop with them again. NOPE! They only thing Rick could do for me was offer me a $50 credit, swap out my bed a third time or give me a full refund.

This has been the worst company I have ever done business with. Extreme Discount Mattress has less customer service, less reliability, less organization, less quality control and less customer focus. Save yourself the time and go...

Melissa (I hope I spelled her name right; skinny blonde avg. height with glasses) She did an amazing job juggling my husband and I as well as another patron. When we first got there it was our first experience buying a mattress. She had us lay down 3-4 different types to figure out our comfort level, to see if pillow top was an option we'd like and the different material that would be available to us. Then she continued what she was doing. We finally came down to 2 of the same brand mattresses but we were stuck on 2000 and 4000 the price difference was about $750.00. She he gave us the details then let us decide with out hovering or interjecting. She did mention whatever one we picked they had a 90 day trail period, it was really enticing to get the cheaper however, we both have had back surgeries and our current bed wasn't cutting it anymore.. We ultimately decided to get the more expensive one, she also talked to us about getting an adjustable for the future and gave us print outs with more information, it was a very nice gesture because we will get one when we buy a house, it was great just not having it forced on us! We did not have to pay full price right then and there, were able to put down 3/4 of the payment and were given the option to pay the remainder after we got paid. We are having it delivered, I believe they would take your old mattress, in our case it was not necessary and they do offer military discount! I highly recommend this store and for a great experience work with Melissa, she is very informative, polite, not pushy and very personable! Trust me you will not regret buying from here, it's efficient, clean, the atmosphere was relaxing and honestly the best thing was no pressure to buy right then and there, no pressure to buy their top of line, just really professional. They have my...

I will never buy a mattress from this company again. Although the sales associate was nice, the purchasing process was annoying. The sales associate took forever to finalize my purchase. I knew which mattress I wanted with 15 minutes yet I was at the store for over an hour. I was also told that my mattress would arrive by a certain date. Well, the sales associate wrote "on/after 'said' date" even though she told me I would have the mattress by 'said' date. When I received a call from the delivery driver about when I would be getting my mattress, he advised that I would not be getting my mattress on the date as promised. He told me that "it wouldn't even be possible because the mattress wasn't even in the warehouse". When I called the sales associate back to figure out when the heck my mattress was actually going to arrive she advised that she would call the delivery driver and then call me back. Welp, still haven't received a call back from the sales associate and when I call the number she provided me, the line is busy. Oh, and the sales associate also told me that the delivery driver would give me a two hour window of when I should expect my mattress. Well, the driver gave me a three hour window instead. I'm extremely annoyed with this company and the inconvenience they have caused me. I have to use vacation time to make sure I'm home for the delivery and I still have no clue what date it will actually arrive. I would not recommend this company. I was trying to save some money but next time I'll go...