Panera Bread — Restaurant in Town of Amherst

I ended up canceling my sip club immediately after my experience with this store today- it was my first sip club pickup too. The first time I came in before work, it was not clear that I had to order through the app instead of just giving someone my number, and there was nobody around to answer my questions. The second time I came in during my lunch, I ordered a sip club pickup, and it was not ready- not only did the staff not make the order, which renders the time spent customizing it useless, but they did not even leave a cup for me at the pickup rack. I got lucky during a busy time and was actually able to ask an employee for the cup, but then noticed that the iced coffee I had ordered was completely out. My order was marked ready, and the app did not show the coffee as out of stock. My name was not even on the screen for the order pickup, which was very confusing (I confirmed the location was accurate). In addition to them not having iced coffee, the app won’t let you order several coffees after 2pm- which doesn’t even seem accurate, since they seem to still be available in-store. I ended pouring a hot coffee into some ice, and the flavor wasn’t really anything to write home about either. In addition to this, the atmosphere was quite dirty, and there was only 1 cashier during what seemed like a quite busy time. Panera charges way too much for food to have disappointing service like this. A McDonald’s is more convenient, and may even be my choice over sip club...

As a former Panera employee, I have a pretty good idea of how they are run, processes, etc. I love the food and I really enjoyed working there and that's what keeps me coming back even though it's a little pricey. To be honest though, I've had issues with this location. 3 times in the last few months when I have ordered delivery something was wrong with my meal. I've had my favorite salad (Fuji apple chicken salad) both come with the wrong dressing and not come with any dressing at all. I've also not received baguettes that were supposed to come with meals. One time when I called the manager didn't seem to be apologetic at all and I had to ask him what my options were. All I wanted was someone to bring me the correct dressing as it's the primary reason I order that salad but he told me that couldn't be done. He did refund me, but honestly I would have been happier getting the correct dressing. Another time, I called several times without an answer so I had to drive to the location and once again they were barely apologetic and offered me a brownie after I stood there for several minutes waiting for the missing parts of my order. I love Panera. I love the food and really enjoyed working there. But this location needs some work. I delivered for another location and if a mistake was made we made sure we took care of that customer. I did...

I went to Panera today with my friend who has a dairy allergy. I ordered the cinnamon crunch bagel with cream cheese and she ordered a BLT without tomato and a frozen strawberry lemonade. After a long wait we finally got our food and almost drove away before the kid at the window said “here’s your smoothie I forgot it” to which my friend said “oh I ordered a frozen strawberry lemonade, is this it?” To which he responded “yes it is”. We pulled into the parking lot to get situated when she took a sip and instantly realized it was a smoothie and not a frozen strawberry lemonade. So the kid at the window lied, and his carelessness nearly caused an allergic reaction. When we walked into the store to get the frozen lemonade, we were treated very coldly as if we were being a major inconvenience. As soon as the worker at the drive through saw us, he knew what we were coming in for and immediately apologized. When the manager came out, she began telling us off and told my friend that she needed to specify that she had a dairy allergy at the speaker. However, my friend did not order anything with dairy in it, so mentioning that would be irrelevant. Because of the apathy from the manager and the other staff, were not pleased with the service whatsoever and we will not be going back to Panera...