AutoZone Auto Parts — Local services in Town of Cobleskill

Stopped at autozone in cobleskill for a can of ac recharger for my car. Asked one of the 3 people behind the desks which one I needed. A young man looked it up and came back with one of the more expensive cans. $62.00. He told me this was the one my car needed. It included the hose and digital screen. When asked if I should save the hose and screen for reuse he told me no, throw the whole thing away. (According to the video you keep that for reuse!!) After attempting to use the can in the parking lot nothing seemed to be working so I brought it back inside and asked what I was doing wrong. I hadn't removed the battery protector from the screen, which they pointed out. When I asked if I was supposed to remove a plastic tag from between the can amd the dispenser screen, they told me emphatically NO. A Google search from the parking lot said YES. One of the employees, a different guy, proceeded to cone outside and smoke a cigarette while watching me struggle with this, when I again approached him to ask if I was doing it right he said, I don't know. Did you shake the can? I went back to my car and watched the video again while he watched me. I ended up figuring it out through repeated viewing of the manufacturers video but I am incredibly disgusted with this place and the employees. They upsold me a product when a less expensive one would have worked, and offered no help or even basic human decency to answer questions honestly. I ALWAYS sent my customers to this store when asked where a good parts store in town was by people traveling through. I will never send another person here. Especially not any women....

Sunday, 11/3/24 I was about to leave Sharon Springs for a 300+mile drive home to Plymouth, MA. Old lady making this trip for visit with grandson. Start engine and boom, service light goes on! This is shortly after major repairs done. I want gonna make that long drive, alone, without getting a code for the problem.

Went to AutoZone in Cobleskill and it found a sensor had failed. I didn't want to make the trip hoping sensor would get me there.

The customer service persons were friendly and knowledgeable. The sensor was available and they would also replace the old sensor. I was very happy. A young man, Nate, replaced the part and very graciously and patiently explained the process and why. Answered my questions, even recommended a short test drive or come back with issues. I had no issues, made the trip home safe and sound! Thank you AutoZone for your patience and...

I can't say enough good things about this place. In the middle of road trip from NC to MA, my car was struggling. I went here and not only did they figure out what the issue was, the woman then called around to find the part I needed, THEN she called someone she knew at a garage who agreed to take me in such short notice (late afternoon on a Friday)! My situation could have been a nightmare but bc of this woman's help, my car got fixed and I was home safe later that night. Truly went...