JP McHale Pest Management — Local services in Town of Cortlandt

JP McHale's services offer poor value for the services provided. This firm is not responsive or slow to respond customer requests. In the event you are able to schedule a service for pest spraying inside the home (which can take 2-4 weeks to get a slot), they will send you an automated phone call to cancel the morning of the appointment.

I've been a loyal JP McHale customer for many years and have purchased their Guardian plan each year, which is roughly $650 each year.

Other than quarterly routine inspections, there was only one time in which I've asked them to spray for pests inside my home. This appointment was scheduled for June 1st, 2021 and they have failed to provide a technician to provide a basic spraying inside the home.

After I waited weeks to have the 6/1/2021 appointment scheduled, I received an automated message that it was canceled. After calling them to reschedule, I was told to wait another 2-4 weeks for another appointment. At this point, it may take months to get JP McHale to perform a service obligation in accordance with their Guardian plan since they can just perform the following in a circle:

1. Have client wait weeks for an appointment
2. Send automated phone call to client to cancel on day of appointment
3. Repeat the process for the client by going back to step 1.

In short, this firm will ask you to wait weeks for an appointment, cancel the appointment via automated phone call the day of, and then ask you to wait a couple more weeks while customers pay the annual subscription each year.

I would highly suggest other homeowners find alternative pest providers that actually have technicians that can perform services and honor their appointment. Otherwise the annual service fee you pay each year is not worth much.

MANAGEMENT REVIEW & UPDATE* You will get a response stating that there are no available managers to assist with your issue. Even if you reach a member of management (which called me several hours after I raised this issue), they are unable to assist as well.

They just say "I don't have anyone any available technicians" to honor their appointments.

This business has grown too big and they are not staffed appropriately to serve their customers. They simply charge annual fees without performing work they are obligated to perform under their service agreements such as the Guardian plan.

Instead of a manager who can resolve the issue, you will get a manager that tries to excuse their poor service and ask you to wait some more or refuse to issue a refund promptly.

-JP McHale Guardian Plan Purchaser that regrets it deeply due to poor/no service

Cascade...

UPDATE: Robert from JP McHale reached out to me this morning and apologized for my situation. Apparently, after I mentioned the issues I was having, they discovered a glitch in their scheduling software, which is now being fixed. While I originally gave JP McHale a not-so-great review, I’m revising it to reflect the customer service that I experienced today. Thank you Robert for being professional and resolving the scheduling issues for me.

While the service from the technicians has always been good, the coordination of scheduling appointments between customer service and the technicians HAS to be updated. Two weeks ago, I received an automated notification that a technician was coming out to perform their yearly inspection. That's great, but, no one ever called to schedule a date/time that would work for me. Upon the technician's arrival, I was leaving for an appointment and was unable to have the technician inside, but he told me to call and reschedule that part and he would take care of the outside. When I called back the next day to reschedule the indoor portion, I was informed I was already on the schedule for a certain day/time, that yet again I would not be home for. I was able to reschedule it for a day/time that worked for me, which was today. As my window for the technician's arrival was coming up, I called to find out if I could get a more specific time so that I could coordinate a few other errands. Much to my surprise, customer service informed me that my appointment wasn't actually today, but it had been scheduled for next week (during a day/time that I knew I wouldn't be here, and would have never scheduled). The customer service rep said she would try and get someone over to me today, but since she couldn't give me a more specific time (other than a 4 hour window), I opted to reschedule once again for next week during a timeframe that would work for me. Confirmed with rep that I was rescheduled for next week. Fast forward, you can imagine my surprise when I just received a call that a technician was on the way. Seriously? While I appreciate that a technician is on their way now and I happen to be home at this very moment, the lack of communication and scheduling issues are...

This is a review I should have posted long ago. We live in Westchester County and have been a residential client with JP McHale now for over 10 years. We have found their customer service to be TOP NOTCH and, in fact, we refer to them as our ‘gold standard’ of customer service when comparing them to other businesses. All the technicians we have encountered demonstrate a genuine commitment to making our home comfortable and pest-free. They listen to our pest control concerns and do all they possibly can to address them. About 2 years ago, we opted for their rodent suppression service and it was worth EVERY penny. It radically reduced the number of deer mice getting into our home. I would like to specifically give a shout out of recognition and appreciation to Marcus. He was our former technician (now covering a different service area) and has a “sixth sense” for identifying entry points for mice in the home exterior which he is able to block using a special kind of foam substance. Just after we got the suppression service, there was still a bit of activity in one area of the house. Marcus quickly identified the issue and resolved it to the point where we only got a mouse in our basement a couple of times per year. But after our house was painted this past fall, some of the foam was inadvertently removed by the painters. We arranged to have Marcus return to our house to repeat the actions he’d taken in the past to re-seal the entry points. Sure enough, Marcus once again resolved the problem. He even sent a Regional Manager to our home a few days afterwards to follow up on the initial service he provided to ensure the problem was resolved. WOW! THAT is excellent customer service!!! We’d also like to thank our current technician, Benji, for helping to arrange Marcus’ visit and for the great service he provides during all the visits to our home throughout the year. The amount we pay for the service we receive from JP McHale is money well spent because it gives us peace of mind and makes our home much more comfortable. I thank JP McHale’s stellar staff for their passion and commitment to client satisfaction. I always highly recommend JP...