Dryden Lawn & Recreation, Inc. — Local services in Town of Dryden

I have purchased numerous parts from Dryden lawn and recreation for a few of my John Deere mowers over the last 18 years. Today I called from Ithaca to see if they had a part for my mower. I explained what the part was and did as well as the mower info and what I thought was the number of the part. The gentleman on the phone said they had the part. Great I drive from ithaca to dryden they don't have the part. Ok part my fault part theirs. They want 4 days to get part. I figure ill try and fix it. I call the store back and speak w the same gentleman and ask for the correct part number I figure I would check syracuse. He cops a attitude with me and refuses to give me the part number. Now I just spent 30.00 there an hour ago as well as I have purchased many items over the year. He refuses and says I'm just going to buy on Amazon and get ot cheaper so he will not give me the number. I didn't care about the price just trying to get my mower fixed today on my day off. I own a small business and try and purchase from small businesses. Horrible customer service. I will no longer purchase there and will tell everyone to go to the john deer dealer in cortland.

You were definitely accusatory and disrespectful to a simple request. Not the way to run a business or to...

I had a lovely experience at Dryden Lawn & Recreation! The service was excellent; they are knowledgeable, efficient and will not do unnecessary repairs that add up unexpected charges. I love walking into the store. They know my name, what model of mower I own and are always ready to help! I appreciate that they are a family owned business and have been for over 40 years!! I highly recommend visiting if you are in need of a repair or are looking for a new mower or tractor. Their Makita outdoor battery operated equipment is expansive and worth checking out too when...

The staff at Dryden Lawn & Recreation are very professional, friendly, and always helpful. Fred and Branden always take the time to provide a great customer experience whether on the phone or in person. Fred has a vast product and repair knowledge, that he is always ready to share with his customers. We have been a customer for over 10 years and have always had a great experience. I highly recommend Dryden Lawn and Recreation to anyone thinking about buying a John Deere product and looking for an exceptional...