Falcon Optical — Local services in Town of Dryden

Jekyll and Hyde. First visit with six other people in small space, everyone having a good time. Next visit to pick up glasses was fine, treated well by daughter (sorry can't remember her name even though she says it each time.). Last visit due nauseousness for six days with new glasses. Had hoped to talk about what options they would recommend. However, there was never an opportunity to talk as I was treated like dirt from the initial phone call from the parking lot (on my way home) to the time I walked out. I was very polite and flexible, offering to come another time, just let me know when. He was rude, rude, rude, from the beginning of conversation, making it very clear I was taking him away from something important. Example: shutting the door as I came in while saying 'JESUS!'. No apology, just rudeness from him, cold shoulder from her. And he didn't have any clients, he was putting up shelving or something. They did give me my money back without a hassle, except for the $98 doctor visit. He told me I should see another doctor in case my prescription was wrong, so that's me out $98. I did not, nor I suspect did any of the others who have written here and all the others who just walked out and didn't leave a review, deserve to be treated with such rudeness. I didn't say anything or do anything to be treated badly. Seems they are good if there is no issue, if there is the slightest problem, they don't know how to handle it nor have the skills. Go somewhere,...

Family business or not, this father/daughter duo need to learn some manors. Very unprofessional and rude. I received my new glasses and was telling them I couldn't see with them that everything was blurry and their response was "your eyes need to a just to them." That was a month ago. I went in and told them that everything was still blurry, again they were rude and said "will there's nothing we can do about it." I was like really? You made them and there's nothing you can do? I walked out so I wouldn't lose my temper. While i was there waiting to tell them the problem they were waiting on another customer who had broke their glasses, it looked like the the frame was cracked or something and the lens came out. He jerked the glasses from his hands and went to fix them when he got them back he said thank you because he wasn't charged for the repair. And the owner say they're fixed now get out of here. I just shook my head. I felt sorry for the way they treated the elderly man. I will NEVER go back nor will I ever recommend them to anyone not even my...

Selection? You can travel far and wide- big city or small town and never find such a wide selection of frames for the trendy and traditional alike. Service? This is a family run business. Rich, the Optician, is METICULOUS about getting YOUR glasses RIGHT. Celina, his daughter, is funky and smart and fun. BOTH are kind beyond words. Although you may encounter some good natured teasing, there is no fooling around when it comes to making sure your glasses are perfect. I have high expectations for eyewear- I expect to be able to SEE, the best that the technology and the health of my eyes will allow. Price? All ranges. There are reasons that Rich works long hours and the store is so busy - customers come from far beyond Dryden to this gem of a store. And they come back. You can go high end designer frames with HD lenses, or you can tell them you are on a budget. Regardless, NO BUSINESS will work harder for your satisfaction. Falcon Optical EARNS their business. Go once and you will always go...