Midas — Local services in Town of East Greenbush

Final Update - Do not trust Midas Corporate, Midas, or Harry Felton whose the District Manager for this area. Midas corporate is spineless and plays laissez faire with their franchises. Everyone can do better, find a better, more reliable shop that honors their mistakes and fixes them. Midas lied to me about Harry calling me, when I told them I'd contact Verizon and obtain my phone records of outgoing and incoming they choked up on the phone.

Update - After two weeks I am being avoided by the District Manager, Harry Felton. They did try to contact me, I had things going on but still made the effort to connect. Even offered to this gentleman an apology over the voicemail, which was pointless and unnecessary clearly. Also, he didn't understand what was going on, so - I offered to even write an email to them so the information was accurate. District Manager scoffed at that gesture as well. Midas Corporate does nothing but take notes and that's it. For the issue I am dealing with I would of thought I would be communicating with corporate.

I'm not taken seriously as a customer or a human being. To get the ball moving, I'll start with BBB and submit a complaint to NYS consumer protection.

I generally go to Midas to get service done on my vehicles, I have for over 15 years. I appreciate the discovery these guys made regarding my custom rim and wheel set. They showed me that not only was I missing a hub-centric ring, but 2 rings were installed into one rim, one tire had it done correctly, and, well - two tires with no hub centric ring.

I'm pretty upset because Midas has completed all of my services, including the traditional oil and tire rotation, easiest service to do and have completed. So, I have 3 out of 4 rings, I need it apparently, but Midas can put everything back together and I am on my way?

Oddly and ironically, there is a tire service center up the street. Super nice group of individuals, thankfully they actually had my size for rings. $37.80 later I am back at Midas, oh wait, I forgot to mention - I had to walk there. Because they were working on my car. Instead of offering me a ride, I'm pretty sure I was changed more overall because they had to wait for me to come back.

A tire rotation with full synthetic oil change on "discount" was $101.19. As of 1/30/2024, Midas in Albany, NY did my full synthetic oil change, tire rotation, and rebalancing for $119.96, that received the "discount" also, which the discount is for an oil change and tire rotation.

The Best Parts :

Midas lost and installed my hub centric rings wrong, and this store discovered it. I appreciate it. What I don't appreciate though is this is Midas doing - Don't offer me a credit card to FIX YOUR mistakes. Being offered your credit card, services, and parts to fix problems you perpetuated and/or created was like saying you acknowledged you messed my car up, but wanted money to fix your problems.

I paid almost $40 dollars in new hub centric rings, why replace only one? Might as well do all four especially if you tell me it's damaged but "could still work". No reimbursement offered for the hub centric rings, but that only scratches the surface of the problems.

Unless they used Royal Purple for my oil change (it says Valvoline Synpower Synthetic on my invoice) it was $101.19 with there coupon. Pricing seems pretty weird compared to my January visit to Midas, but I guess a lot can in about 4 months.

I'll mention again they tried to sell me their problems for me to fix, but this isn't my fault, it's an inability to install a simple part correctly costs me now a new set of ceramic or porcelain pads, and performance grade tires. It's interesting how my brake pads are worn badly in the back, not the front, and I have uneven treadwear, I can feel it driving since my centric rings were installed correctly now.

I contacted the Midas corporate office, but they are useless. This review will circulate other locations I've...

Just wanted to warn other potential customers of the pressure and pushy sales tactics that were used on me when I went in for a front end alignment. I walked in and simply asked for my front tires to be aligned because I was feeling some shaking at high speeds. After a couple of minutes with the car on the lift, I was approached with a repair bill with a total amounting to around $1,500, minus the new tires I would need. Not only was I told that these repairs needed to be done, I was told that if I even tried to drive the vehicle back down the street I would be in serious trouble and the car would basically "fall apart". This all had to be done now. Surprisingly enough, they could get me in immediately the next day to get all of this extensive work done.

Needless to say, I was a bit caught off guard and wanted a second opinion. I took the services bill with me to a trusted mechanic who I have used for 20+ years and had them look at my vehicle ( I did not go to them in the first place because they do not do alignments). After hours of inspecting the vehicle, they called me and told me that the vehicle in no way needed any of the work listed on this quote. They tested the car, drove it, lifted it and spent hours inspecting it. What they came up with was, as expected, I needed a front end alignment.

As someone who works in the service industry, dealing with similar repairs to vehicles etc. and more importantly handling customers, I was stunned at how bad I felt leaving this place. In my life I have never felt more like someone was trying to take advantage of me and I am so grateful that I do have a trusted mechanic who could verify these so called "necessary repairs". I am writing this review in the event that someone is not as fortunate to be able to get a second opinion and will be at the mercy of a mechanic throwing them a ridiculous bill that they have to pay ASAP. I have my issues with this chain car places (MIDAS, Valvoline, etc.) time and time again, and they never disappoint in letting me down entirely. All in all, please be weary of what you are told and, if possible, get a second opinion. It saved me thousands, right before the...

Against advice of others, I went here just because I needed a quick inspection. After putting up with the typical sales pitches for add-on services they put it in. Being a former technician I'm familiar with the requirements to pass a NY inspection.

After a few minutes the guy comes out for the sales pitch, part 2. Look at this air filter, see that dirt there? You really need a new one. No, not interested. Next he prints out the "official Toyota 60,000 mile service" which did not look official or say Toyota anywhere on it and started to quiz me if any of it had been done. No, not interested. He was visibly annoyed and said, "so I guess you're not looking to keep this truck a long time then". I do all my own maintenance. "Many of these services cannot be done at home without specialized equipment". OK, still not interested.

So a while later he comes back and says the truck failed inspection due to the parking brake being out of adjustment. Which is simply not true, I tried it right before I drove it there and it works fine. He claimed there was too much play in the pedal. If I wanted to pass, I'd have to pay $69.95 for a brake inspection and another $10 to re-inspect it. He seemed ever so slightly happy about this. So ultimately, annoyed I didn't fall for even his most aggressive sales pitches, decides to ransom my inspection on buying one.

I called him on it, and offered to demonstrate it works fine in the parking lot, which he of course refused making excuses about how busy he was and that he "expertly verified" it was not working, claiming "no reputable shop would pass this truck".

Down the road 5 minutes to an independent shop and had it passed within 10 minutes, what I should have done to start with. Don't waste your time or money on these...