Touch of Grayce — Local services in Town of Geneseo

I stopped at this store by chance and I found a nice pair of socks I liked for my friend. When I went to check out at the counter, the cashier was helping another customer and said, I will be right with you. I waited and the cashier came back and said, “thanks for your patience.” I didn’t say anything and gave her my credit card to pay for the socks. The cashier looks me in the eye and says, “you’re welcome.” I didn’t believe what I just heard for a second and I asked her, did you just answer yourself because I didn’t say anything? The cashier says, “well, it’s the holidays, you should be happy.” I said, really? Is that how you are with the customers? The cashier gave me the receipt and credit card back and said “happy holidays, goodbye” and turned her back on me. I was absolutely appalled and disappointed by the experience. First of all, I am a customer at the store and I am purchasing a $15 pair of socks at a small-town gift shop. They should be thankful for my business and not be condescending to the customers. Did she think I wouldn’t notice? Second of all, if I didn’t say anything, the cashier of a gift shop has absolutely no right to assume anything about the customers. I could be going through a hard time, I could be morning someone’s death, I could be smiling behind my face mask. It is a pandemic and I a wearing a mask. Why does this cashier assume that I am not happy? How dare she assume anything about any customers? How dare she talk back to a customer? I was never rude, I literally didn’t say anything, I waited for her to come back to check me out, I made a very expensive purchase for one pair of socks, I was a good customer. What I get in return is condescension and patronizing. The most disappointing part of this is that this makes me question my own self. What is it that gives you the right to treat people like that? Is it the color of my skin? Is it my accent? Why do people feel so comfortable treating other people like they don’t matter? Like their feelings don’t matter? I was very offended by this. The cashier was condescending and patronizing while charging my credit card $15. I bothered writing all this because people think they can get away with anything with the façade of being nice. That’s not the definition...

While I like perusing Touch of Grayce, I've had a few bad experiences with the employees there. They had treated me and my mother with haste and bitterness and it was uncalled for each time. It's a nice store, a tad overpriced, if you ask me, but could use an attitude adjustment for some of their employees. Once, I went to ask for change for the meter outside, and the woman was incredibly rude to me. Instead of informing me, politely, to go across the street to the bank, where they might be able to help me, or another store or something, she snapped at me. I'll still continue to shop there, it just left a sour taste...

Touch of Grace tends to be a little out of my budget as a college student who struggles to buy a cup of coffee, but that's not their fault. If you've got the money and the time, there's few better places on Main Street to look for gifts - whether for yourself or someone else. I especially love their card collection; as someone who loves sending out cards to my friends for all occasions, they definitely have a wonderful, eclectic collection. They've also begun to stock CBD teas and other products, if you're looking for...