Ulta Beauty — Local services in Town of Grand Chute

A little bit less than a year ago a woman walked into an Ulta Beauty Store in Florida and opened up a credit card in my name. She only had one piece of information correct on her application, my social. Who knows how she even got that number. This is Not the reason for my review. I really don’t hold the fact against them that a garbage person down in Fl did a really dishonest thing. However...

I went to this Ulta location in my hometown to buy some makeup for my professional kit. I wanted to try the Nyx brow pomade and grabbed one in each shade (each shade is in it’s own row). When I got home to put the in my purchases away in my kit, I noticed that I had two of the shade Expresso and no Chocolate. I kept my receipt and brought the product back to be exchanged today. When I went to the chocolate row to grab a my replacement I checked the box to ensure I would be making a third trip. Sure enough Expresso. I put it over into the row for Expresso and pulled the next box. Checked it... Black. Moved it to the correct row and finally find Chocolate. Get up to the register with my unused product, my replacement product and my receipt from my original purchase. I am asked for my phone number.

This confuses me, I didn’t give my number when I made my purchase and I have my receipt. My product in unopened and unused. I’m not returning for cash I am trying to make and exchange. I am informed politely by the girl behind the counter that they will need both my number and my address in order to make any exchanges or returns. I tried to explain given what happend last year why this would not be happening. Another girl stepped in and scanned my receipt and said “Yup, see it’s the first this our system asks us. There is no way around it.”

Unexecpible! I told her not to worry about it and walked out. I got so angree tears almost weld up. You have no right to demand personal information from people. I have my receipt and untainted product so you know I’m not trying to abuse the system. I would rather be out the $8 than to make myself vulnerable. This in a horrible and dishonest policy. I don’t want anything for free. I don’t want a discount or coupon. I want this company to have more respect for its customers privacy. I want to have one of the two women I spoke with to offer to get a manager and find a way to make this exchange happen. Oh and for their shelves to get stocked correctly.

I should be a valued customer always, not only not if I’m willing to give out personal information. I will not say the amount I spend per year on makeup and supplies but I will never spend another penny at an...

I was there to make an exchange and a purchase. The guy at the counter was the only friendly and helpful one. He said just go pick out the color I needed to do the exchange and he'd swap them out. He did that. He gets 5 stars! Reason I didn't give 5 stars is because no one else offered to help me, they always seem to just be wandering around or tallking amongst themselves. One woman finally did offer to help. (After about 10-15 min) I explained what I was looking for but that Bare Minerals didn't have it. I showed her what I was looking for and asked if she could direct me to some possible other brands that might have that color or something close. She proceeded to walk over to Bare Minerals section and told me to look there. I said, "no, they didn't have anything close to it any longer". I showed her the color again. She walked to a different spot, showed me different colors again and I also told her I didn't want any shimmer. "Oh shimmer is the in thing" she said. I don't want shimmer I said again and these are not even close to the color I showed you and I'm looking for a single color not a palette. Walks me elsewhere. Shows ne another palette that has 6 colors AND shimmer AGAIN! I told her again, "No, this is NOT what I'm looking for and it is more than 1 color & shimmer". She says, "oh, I like shimmer though". Are you serious? I don't care what you like, I'm buying for me not you! She walked me around to the other side and yep, you guessed it, wrong colors and shimmer! She totally walked away from me as I was talking to her! I just stood there and looked around. Another customer looked at me and said "did she really just walk away from you as you were talking to her?" Yep, I said. We both walked out! Cannot seem to get help in this store. Will not give them my business any longer! It...

No, this is not my real name. I have been in this store 2 times now and the manager needs to be dismissed. 1st visit with Gary 12/2015 he wasn't even in the store at the time when haircut was scheduled for. Store manager reduced the amount of the bill. Now fast forward to 8/2017, appointment with Gary again. I was 5 minutes late (health/personal problems/couldn't get past the Quinze (Hispanic Sweet 15 Birthday group)). Gary was no where to be seen. Find out he was in back with store manager-same manager from 12/2015-chatting it up. I waited a minimum of 45 minutes. Know that when I made appointment the person I spoke to (female) was informed that I had a coupon that she said I could use. Got the feeling that Gary wasn't happy about that. When I went to front registers to pay, the manager was there and she didn't say a word to me. I am disabled and wasn't able to accomplish the other errands I needed to accomplish in the mall. Gary is a good stylist, BUT...I WILL NOT BE BACK. IT IS DIFFICULT FOR ME TO EVEN GET THERE AS I AM IN OSHKOSH AND HAVE TO RIDE 3 BUSES (3 ROUTES) TO GET THERE!!! AND I PLAN ON LETTING CORPORATE KNOW...