Orville's Home Appliances — Local services in Town of Greece

Purchased our new home and bought all kitchen and laundry appliances from Orville's in June 2024. They came and installed our new washer with brand new hoses and we assumed everything was great.

Friday 5/9/2025 I began to notice our hardwood floors feeling wavy by the washing machine. I felt the floor in areas I could reach, and it was not wet in the front. The machine is in a tight space about an inch between the wall and appliance. So, I shined a flashlight to see in the small gap between the wall and the machine and noticed it was wet in the back and the hardwoods were discolored from water.

I immediately called the Greece store where we bought the washer. I told the women about the issue, and she informed me it was under warranty still so gave me the number for GE. I made a service appointment with GE and the technician came out to look at the washer 5/14. When he came out to diagnose Pat discovered indication of a leak coming from the hose. He then went onto say  during install sometimes the installer cross threads the connection creating a not so tight seal allowing water to leak. As a result, this has led to significant damage to our hardwood floors. I then went to Orivlles with this new information. I supplied photos of the connection, and the floor damage. I also supplied the technician note from Pat who came out which says...WORK PERFORMED   EXPLAIN OPERATION  FILL HOSE IMPROPERLY INSTALLED PROBLEM DESC     DEFECTIVE FILL HOSE (HOT) .

Brian from Orville's calls me this morning and says to use my home insurance. Well its not covered by home insurance because it was due to improper installation which cross threaded the hose making it defective and creating a major leak which had been going on slowly over time due to poor install. I WOULD THINK TWICE ABOUT WHO YOU PURCHASE FROM AND SAVE YOURSELF THE MONEY AND STRESS IN THE LONG RUN! NOW WE ARE OUT THOUSANDS OF DOLLARS DUE TO FAULTLY INSTALL...

Our refrigerator died on Friday. We went to Orville’s in Greece NY on Ridge Rd and bought a new one for emergency delivery. We also bought the service contract for $150. It was delivered on Sunday and by Monday night the freezer was full of ice and frost all up the door hinge. We called Tuesday morning and were routed to the service department but no one picked up. We left a message and then called the service department again Wednesday 4 times with no answer. Thursday we called the number in the service contract and got an appointment for the next Monday Aug 10. Later in the day they called back and changed to appointment to Aug 18th. If this were any other appliance I would throw it in the car a return it to the store for a refund. Delivering a broken appliance is unacceptable and offering no help despite repeated calls is the reason for the poor rating. Go somewhere else. Update: Finally had a service tech come to the house. He wiggled the freezer seal, said it was fixed and left. An hour later the freezer was iced up again and no answer at the service number. Update: October 1 2020 and still no working refrigerator since August 1st. Orville's appliance and service is by far the worst company I have ever done business with. The refrigerator is defective and Orville's is silent, referring all calls to the service number. The appliance was delivered from their warehouse in non-working condition but they refuse to take part in any resolution of the problem. Service has ordered a new door which might arrive by...

Worst customer service i dealt with in a long time. Very Rude no call ahead for delivery. Once they showed up gave me 7 minutes to show up to my unmanned house from Greece to Brockport which i told them it will take me 15 minutes to get there. On the way there they hung up on me and once i arrived they were gone and didn't answer the phone. The only excuse they provided was that they had to leave and make other deliveries no explaination for why they didn't call me back. They ended up scheudling for next day delivery and said it would be first thing in the morning. So i recieved and automated email at 7:30 am that they would be there at 8:30 am arrival time. i waited for them for almost 5 hours and kept getting hung up on everytime i called their delivery team and manager named Philip. After numerous calls and empty promises i waited around for them to show up right before noon time. The drivers didn't mention anything about any truck breakdown or anything. Their lying manager said that the truck was pulled over by the DOT which was a complete lie. I would stay away from this company like a black plague. After requesting to be compensated for my time they offered me $30 for waiting for 5 hours. Greed is the...