The Home Depot — Local services in Town of Greece

This is a difficult one for me! The store is great friendly staff and helpful. I caution you if you have a project that requires an installer coming to your home!! I have had 2 come for separate things about a year apart and I will NEVER do this again!! The first one was for a garage door and door opener. When the man came to measure for the door and make sure everything was all set in order for me to order it and install it his whole persona was as if he couldn't be bothered with the job or explaining anything to me about it. He had a nasty attitude and bad demeanor to the point I called and complained and said I did not want him back at my house! Home Depot called and told the installing company what I said then the company told the installer and months later I had to have him come to my house because they told me it was him or no one!! my first question was why on Earth would you tell him what I said and then send him back to my house for me to have to deal with him?! Then previous to him coming back to my house to do the install with no other option, the Home Depot rep. called me to let me know that the company was threatening to charge me with a storage fee for holding the garage door at the facility that employs the installer!! I told him that I never signed anything saying that I would be charged any kind of storage fee reminded him of the issue I previously had and told him he could send the door back if they want to try to charge me a storage fee!! when the man came back and did the installation of the door & garage door opener he never put a light bulb in the door opener and left it hanging open when he left! Yeah thanks allot!! That was just to sum it up for you. The second installer that came was for a man door on the back of my garage. it was replacing frame and door he walked up to it looked at it and said I can't do this you're going to have to call a contractor! I thought that's what you were a contractor contracted by home Depot to do these kinds of things?! No?! He tried to give me a bunch of excuses on why he couldn't do it. I had other workers here that day painting my house and after he left they all looked at me and said that guy just didn't want to do his job! I called my friend he came over and put in the door frame and door for me so CLEARLY it could be done!! Absolutely a frustrating waste of time!!...

On the 4/3/25 I went to this home Depot store to buy a Utility trailer and a water pump. I decided to go to plumbing department first. However after walking around the plumbing department I couldn’t find the water pump.. so I went to Customer Service desk for help. There they told me to look again in the plumbing department. I did with no luck, while I was there I notice a female employee passing by me, I tried to get her attention, I called her 3 times. She did not respond or stopped walking. I finally decided to call her one more time… on the last one she knowledgeable about me. Her name was Cristal, she told me to look in the plumbing department for the water pump.. I replied to her “I did, I just need for you if you know to show it for me.. then she continues walking away, never try to stop and help me…. A saw a customer shopping for plumbing and I asked him if he knew how a water pump would be in.. the customer said yes I can help you out… Then I asked in customer service where I could go to buy a trailer. I was told to go to the PRO DESK, I did went there to be told by Cristal we don’t deal with trailers here go to customers service” she said this to me screaming at me..at this point I asked her “Why are you screaming at me.” She replied “ you just don’t like what I had to say to you!”then another male that was next to her pointed out the guy in the rental and told him, “you’re the one that supposed to work the trailers Not us!”. That guy also said “No I don’t have anything to do with trailers.. So at this point Cristal keeps screaming at me… I said to her I don’t think you know what are you here for.” You are here to help a customer in anyway possible… I decided to leave the store and went to another company to buy the Trailer…All those 3 employees lacked good Customer service skills… It was pathetic…. I did e-mailed the store manager and up to this...

It's very difficult to get anyone even slightly interested in helping a customer any longer? I was interested in purchasing a small Ryobi battery powered chain saw. This store, Henrietta, N.Y., had stacks of inventory of Ryobi products out of reach. I managed to flag down one employee and asked him to scan the UPC shelf tag to ensure they had one in inventory. (I had to suggest this myself.) His scanner showed 2 in inventory. He then stood back and proceeded to take 10 minutes looking above. I'm 6'2 and several inches taller than he is and had already searched every section which is why I bothered to waste my time asking for help to begin with! I then had to suggest he go get an isle step to better search for my saw. About this time another higher ranking team member came by (as I surmised because she was barking orders at him) to see what he was doing. I restated everything to her and she acted miffed that I seemed to be inquiring. After she played with her scanner and went through the exact same charade acting as if she could read the top inventories. [I should mention that I have 20-20 vision and she was wearing glasses.] It became very clear to me that she didn't want to aid me either. To further validate her position (as well as lack of commitment to the sale) her story turned contradictory and she declared that their inventory scanners were often incorrect??? The two of them eventually broke my spirit. It could have easily been a scene from a "Laurel & Hardy" movie! Despite being treated poorly by whom I will refer as the aisle/department manager, I thanked them and left without my chainsaw. I'll pick one...