Kreative Kitchens and Baths (Kitchen Creations of WNY) — Local services in Town of Hamburg

Ordered quartz countertops from them. Package came with a blanco sink and Huntington brass faucet. When solid surfaces came to do the installation, the sink was cracked in two places. Gary from solid surfaces called it in. They continued with the installation and got as far as they could without the sink. They had to leave to do another scheduled installation. We were rescheduled for the next day between 3-3:30. Solid surfaces were told they couldn't have the replacement sink till they brought in the damaged sink, but the sales person from kitchen creations brought their display sink over at 5:30 probably because their store was closing for the night. Solid surfaces didn't show up till about 8:30. The guys were great and stayed till the job was complete. The next day we went to kitchen creations and the owner was very rude. Told me I don't know anything about schedules and shipping. We were also told they no longer carry blanco sink and Huntington brass because of all the troubles they have had with them. I don't think Mel (the owner) knows anything about customer satisfaction. I will not recommend them to anyone and I will discourage anyone I hear even thinking about...

100% satisfied with Kitchen Creations ! We worked with Faith, our kitchen designer, and couldn’t have been happier. She was very knowledgeable about the products she was selling, and very patient and helpful with our kitchen design. We bought our cabinets and sink from Kitchen Creations, and worked with one of the contractors they recommended, Top Remodeling, for the actual install / remodel. Jeff, the owner, was absolutely wonderful. Again, very knowledgeable and set a time frame for his work, and was right on track with his time table. My kitchen looks more beautiful than I ever could have imagined.. I would highly recommend Kitchen Creations and Top...

Absolutely impossible to work with. Called for a price and was told there were 42 choices and we’d have to come into the store. So we went to the store and a very nice gentleman showed us the catalog but said the only woman that could quote a price would be busy with another customer for at least another hour. Which he also told another customer that left. When I called back at a later date the owner told me that she refused to give out prices over the phone and that I should make an appointment. I did make an appointment but with another dealer. Unbelievably difficult to deal with these people in 2 of my 3...