I had an absolutely terrible and borderline traumatic experience at this embroidery shop. I am a designer that's works with many local and national brands. I came into the shop today. looking to get a special job done for one of the. many brands I work with. I was greeted by an older African American lady that sat in the back left of. the shop. The employee's behavior was beyond rude and unprofessional. She showed no interest in helping me, answered my questions with a dismissive attitude, and made me feel like I was a burden for even being there. At some point in the interaction she yelled at me because I asked if I can speak with the embroidery operator by making an appointment. She screamed "NO" multiple times at me to the point that the other employee was making faces and felt bad for me. I was truly embarrassed. Another lady towards the front left then stepped in to try to help me, she was nicer and clearly communicated with me to try to understand what I was asking for. The level of disrespect was shocking, and their complete lack of customer service skills made the entire experience frustrating and unpleasant. I will definitely not be returning and would advise others to avoid this place if you're looking for basic courtesy and professionalism. In the end a man came over and recommended a shop down the street for me to go to, and I appreciated him also for listening to me and trying his best to help. I usually don't write reviews especially bad ones but this experience literally ruined my day and I will never recommend this shop because of...
Read moreI shopped for several weeks to find the best deal on embroidered Carhart coats as an early Christmas gift for employees in my small business. I had a small order, 6 coats, but was treated as though I placed an order of 500, the personalized experience meant a lot to me. Out of all of coats I found they beat out everyone (price) at just under $80 per coat! They got my approval before the final stich out on the logo and I wasn't happy with the color, less than 24 hours later they restitched and got my approval and started production. The coats were in my hands from start to finish within two weeks! and I was so happy with the result that I placed an order for pocket Tshirts for employees as well and will be doing my apparel orders with EZ corporate clothing in the future! I worked directly with Victoria who has been amazing and continues to support my apparel needs (and lots...
Read moreWhen people go above and beyond to provide great customer service they should be celebrated and rewarded. Kevin at EZ is such a person. Professional, knowledgeable, friendly and focused on the customer. I couldn't find the embroidered chef coats I was seeking for my restaurant. I emailed and spoke to several companies. Some were not willing to look for alternatives for me. When I chatted with Kevin not only did he say he thought his company could do what I needed done but he called me (as he said he would) and confirmed that the order could be completed by the date I needed it. THAT, ladies and gentlemen, is over-the-top fantastic customer service! If you are seeking any type of business/corporate clothing for you, your company or corporation, EZ is the right company to do business with. Bravo and keep doing what...
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