Levittown Ford, LLC — Local services in Town of Hempstead

Bought a 2025 Explorer St back in October had nothing but issues with the car the Sync system not working the Hands free not working just problem after problem. After getting the run around from service and none of these issues being fixed and just getting excuses I got tired of this and traded the car in July for another 2025 Ford Explorer St after taking a 10-15k loss on this transaction I was given the new car I hoped for that should have been without headaches. Well joke was on me not sure if the problem here is the dealership (Levittown Ford) or the company (Ford) but headaches again and both Ford and Levittown Ford don’t seem to really care to fix the issues I have only 1800 miles and let’s see when the car was picked up they did an extremely poor job cleaning and preparing the vehicle water stains on the grill and markings like someone took a sharpie to the rims on the rims which are on the dealership for doing a poor job preparing the vehicle but these can at least be fixed if they at all cared. Not to Ford Corporate when the car was assembled they used to much polyurethane to secure the window to the rear quarter panel on the passenger side leaving a mess on the paint which the dealership and 2 professional detail places feel trying or to remove this the window may need to be removed and the paint could be damaged which would cause the car to have to be repainted. Multiple people have said this is not stuff you want to do with a brand new car and shouldn’t have to. Also the fabric portion of the dashboard has a pull in it and I’m getting loads of resistance on it being replaced or my replacement coming. So Ford will let a body shop repaint the car which would cost roughly 10-15k as well as ruin the ppf treatment and clear coat ceramic I paid roughly 2500 for to have applied to the car which they won’t reimburse for. Why they won’t do a swap when I’m willing to pay the upgrade and eat the cost than of my modifications or refund me the cost of the repainting which they would have to pay for and spare me my 2500 cost shows Ford corporate and dealership care little about the customer once the contract is signed.

added after Owner reply I had posted a review on Google where I was responded to by what the respondent claimed they were the owner of the dealership I tried to call the dealership to leave my phone number for him and was unable to get to the owners voice mail. 2nd I was told this may have been replied to by someone other than the owner who has already ignored the issues with my vehicle and allowed it to escalate to this point so if thats the case the response on the Google review was false and just the dealership putting on a fake show to save face. I know the major issues with this vehicle stem from the manufacturing which is Ford corp. and not the dealership but the dealership should be assisting me in this battle with getting this resolved especially since corp pointing the finger at the dealership and the dealership pointing the finger at corp and me stuck in the middle. The owner should clearly be reaching out to me and try to assist me in resolving this matter but so far nothing. Below is the Google review in my opinion Levittown Ford is great if your car has no issues but if there is an issue they are nowhere to be found when help is needed and I challange the owner to prove me wrong you have me now paying for 2 2025 Ford Explorer ST's in the last 9 months dont I deserve a little help? I am sure if you want to reach me you can Darnell has tried to help me to his limits and I am sure he can get you in touch with me if you care at all as well as my...

My vehicle was dropped off on October 10, 2023, for a list of issues which included transmission issues. The vehicle was ready for pickup on Nov. 2ND,2023 with only the transmission issue fixed as other issues were not needed or parts were needed. I drove it 1HR out east and the transmission was leaking and burning on my exhaust with an awful chemical smell which I have videos of. Took the vehicle back the same day and the service department found that the transmission pan gasket was leaking which was part of the transmission overhaul originally done. Picked up the vehicle on Nov 8th. noticed it was still full of trans fluid and could smell it while driving home. The smell persisted for weeks but didn't take it back in because I was awaiting rental reimbursements which were over $2500 and FORD's extended warranty policy only covered $400. I had confirmation from multiple reps and service advisors that my 10 days were approved and have all case numbers and screenshots of this. Reimbursements were never received from the dealership. DECEMBER 11TH took another drive in an attempt to go back home to Florida and the vehicle started leaking again. Went in the next day and did not like the attitude of the service so I did not leave my vehicle to be serviced and before I left I confirmed that I was receiving the $400 which I should have recorded because I contacted the dealership today and received this message from the GM

"I am sorry you are having problems with your F-150. All repairs performed at Levittown Ford Service were performed according to Ford Motor co. standards and procedure. Any reimbursement for money you might have laid out for a loner vehicle must be approved by Ford. Tonia did submit a reimbursement request on your behalf, and it was denied.

Unfortunately, because you have you have retained counsel and have an active lemon law case open with Ford, Levittown Ford can no longer be involved with your case.

Good luck in the future.

Best Regards, Charles Ricottoni General Manager "

I informed them of the ongoing issues I had with the vehicle and the current lemon lawsuit I am in progress with Ford regarding a settlement because of all the downtime I had with the vehicle which added up to over 3 months since owning this vehicle over the 2 years and some months. A lemon lawsuit does not affect any warranty on the vehicle or extended warranty bought on the original contract. I've requested information regarding this from the dealership via email and did not get a response. I then had to call Ford Customer Rep after 2-30min calls were dropped I got in touch with a nice rep that informed me the reimbursement case was denied because 2/4 rentals I submitted were a BMW which I rented because I had to fly home to Florida and that was only for 4 days the other rentals I had were an F150 pickup for 2 weeks and a Ford Explorer for 1 week which were in NY. I am baffled that this is the response and the dealer does not want to fix issues that arose after they were the only ones that serviced the transmission. I am posting this with no malicious intent but as a warning about the type of service provided by this dealership and the response from upper management. All I want is for my truck to be in fully working condition and not considered a lemon if it is properly fixed. Ford Motor...

Hands down the best car buying experience I have ever had. Levittown Ford sets the benchmark not just for Ford dealers, but all dealers. (You'll want to read this review!!)

Every aspect of this dealership is an absolute pleasure:

-Beautiful modern facility. Super clean.

-Kind, Courtesy & Accommodating Staff (A smile on every face that works there which says a lot about Ownership & Management)

-High-End Service Department (Located off site, but large, modern, clean and accommodating)

Every step of the buying process was flawless and enjoyable:

General Sales Manager: Dan Krauciunas - This man is the ace of the operation. The best sales manager I have ever dealt with bar none and a great person to boot. Helpful, Knowledgeable, Honest, Genuine and Patient is just the tip of the iceberg. Dan treated us like family from the moment we walked into the dealership. He took the time to work closely with us, educate us, and understand our needs before ultimately outlining very detailed options. Dan truly cares about his customers’ needs and helped us get into the truck of our dreams on our terms. Throughout the entire process, Dan is super responsive answering any additional questions along the way. An absolute pleasure to work with. Look forward to purchasing more cars from him in the future. Highly recommended.

Sales: Kevin Kirby - Kevin is a great Sales Consultant and an even better person. Knowledgeable, Kind, Accommodating, Genuine, Positive, and Appreciative are just some of the words that can be used to describe him. Kevin treated my family like we were his own. He patiently held our hand through the entire order process, sales process, and delivery process. He is everything you can want in a Sales consultant. Helpful, Knowledgeable, and absolutely zero pressure. Post-sale, Kevin has even reached out on several occasions to check in with us. One of the best I have ever dealt with and look forward to purchasing more cars from him in the future. Highly recommended

Business/Finance Manager: Waiel Fawaz - Sometimes the most stressful part of purchasing a new car is taking delivery. Not with Waiel. Waiel is the one of the best Business/Finance Managers I have ever encountered. Honest, Helpful, and Super Organized. Waiel had everything ready for us when we arrived for delivery and patiently went over every detail making sure we understood and were comfortable with everything. The entire process was quick, easy, and enjoyable. Absolutely 0 pressure. Highly recommended.

Overall, the best car buying experience I have ever had straight up and down. I highly recommend Levittown Ford, Dan, Kevin, Waiel, and the entire team. If you are in the market for a Ford this absolutely should be your first (and last)...