Sunglass Hut at Macy's — Local services in Town of Hempstead

Do not recommend. The sunglass I wanted was not in stock, so they ordered it to ship to my address. Over a week passed, and there was no delivery. When I was finally able to get the store via telephone, I was told the order was canceled because the cashier did not enter the receipt information. So they canceled my order but did not provide a refund or alerted me. I find that suspicious and very poor customer service. Now they want me to return to the store for a refund. I don't even live close to the mall. This is upsetting. Do they even consider the inconvenience they cause? Sunglass Hut at Macy's,...

Leah was absolutely wonderful! From the moment we walked in, she was warm, welcoming, and incredibly knowledgeable. She helped me try on the Meta glasses and guided me through different styles that best suited my face shape. Leah also took the time to explain the benefits of polarized sunglasses in a way that was easy to understand. Her passion for what she does really shines through professional, patient, and so helpful! Both my boyfriend and I had a great experience with her. Highly recommend seeing Leah if you’re looking for expert guidance and a genuinely...

Terrible service at Sunglass Hut at this location! Unbelievable ignorance of an associate who refused to accept a return on 5 July 2025, in clear violation of the store’s...