Panera Bread — Restaurant in Town of Hempstead

I usually come here after work to get something to eat .On this day , August 7, 2025 around 7 p.m. I witnessed a terrifying event at Panera Bread in Green Acres Mall. I sat in a single both and there were a group of teenagers sitting in the double both behind me. I was eating my food and all of a sudden a fight broke out. There was two young women fighting like cat and dog. They knocked my food and plate out of my hands and almost damage the store property . Thankfully, there were two NYPD detectives who entered the store to pick up an order. They jumped in to stop the fight . I’m disturbed by this! I mean , you come in to grab a bit and have to witness this. The manager didn’t get involved , he called security but they didn’t do anything , they just stood there not helping the police officers . It was a female officer at that ! She did her best to separate the two young women from fighting. This Panera Bread always allowing random people to walk through the store just to use the bathroom. It isn’t safe to dine in anymore!!! I think the best thing to do is lock-in and save your money. At this time ,in this season, I do not recommend for those to visit this Panera Bread. It is waaaay too risky. You want to be safe and have an enjoyable time eating out , not to come here and see fighting taking place. Go to a different Panera Bread. Look elsewhere or place an order through pick -up; Grab and Go. It’s too much...

The audacity of the general manager named Maria and the way she treated me yesterday was less than professional not even cordial. She spoke to me in a derogatory way that left me feeling disrespected. I kindly requested for something that I've always requested for many years of patronizing this Panera and when I requested for it again as usual she gave me a rude & disrespectful no as if I knew her as if I owed her something. The way she responded to me set the mood. I spend a lot of money in Panera Bread. The least I can get from there is professionalism and kindness. I will not tolerate anything less than that. It's mainly principle and when you're a manager you should have higher standards on how you deal with your patriots/customers. And I'm not done I'm gonna take this to corporate. Oh and she really thinks her boss Jose is gonna have her back as if their friends. If Jose doesn't change how his general manager MARIA speaks to patrion/customers at this facility I will go above Jose. Because this is my Panera Bread I've been coming here for years. I have seen employees & GMs come & go for years so there's no way I am going to allow Maria or any employee to speak to me how ever they want. Maria you are a high level EMPLOYEE always remember that! Learn to have some respect for the people the spend money at this location thats your job! If you don't...

The worst experience ever today. I am frequent costumer. 621744387062 The manager was very unprofessional and the ladies at the front as well talking among themselves and laughing. I asked if they had bags of coffee. An associate said yes. I asked grounded or whole bean. She answered grounded. I said let me have one. How much is it by pound and paid over 26 dollars expecting at least 3 pounds. The associate walked to the back after I paid and came back with a box of already made coffee. Maybe she did not understand so I said I wanted ground coffee she said this is the only one. I requested to speak to the manager because I didn't want a box of already made coffee. The manager did not even bother to look at me and threw a bag next to me with 2 - 3 ounces of coffee and a folded box. She did not even looked at me threw it and walked away. HORRIBLE. Very disgusting as I paid around $26 dollars and she did not even bother to speak to me. All of them very rude and disgusting. It is clear that they do not like their job and have no rachert for rictnmars...