Bambi Baby Store — Local services in Town of Huntington

Third time visiting the Melville location as this is our first baby and needed furniture. Bambi baby had a decent selection but the second time we went which was on a Sunday was packed and didn’t have much help to ask questions. When we went back a third time we were ready to make our choice and purchase our furniture. We went in roughly about an hour before closing on a Saturday. It was dead so I was looking forward to asking some questions. No one had come up to me so I went up to a woman sitting at a desk, named Megan who ended up taking the sale. I was disappointed as she was rushing through just to get the sale and be done with me. She didn’t even get my name right on the purchase nor my phone number (& she copied my name from my license!) I purchased almost 3500$ in furniture and she couldn’t even get my phone number correct for when they had to call to let me know it was in stock. When she was putting my furniture in the website for the sale she was putting everything in separately so it would add up to more money (i suppose so she would get more commission?) I was very turned off and she was adament the set I wanted doesn’t come as a bundle, only individual pieces. Thankfully I did my research before I walked in to purchase and I knew the furniture we wanted came as a bundle at a lower price than what Megan was putting in. I spoke up about this and she never even apologized. She was trying to rush and was clicking everything on the computer like crazy. At that point I wasn’t even going to give her the sale but she told me it could take 3 to 5 months to get the furniture in as it was on backorder. I was having the baby in 6 months and didn’t want to chance it so I went forward with the sale. But what a disappointment the type of treatment I received for spending that amount of money. What poor customer service this person displayed and it’s a shame because it is a reflection of the establishment.

At the end of April, I emailed to inquire when the furniture would be in stock and the person I spoke to said they tried to reach out to me multiple times but did not have the correct number. I emailed back stating that was because the salesperson was rushing through my order, not even giving me the time of day but to please correct my phone number in the system.

I still gave 2 stars because they did have a nice selection of baby furniture. The other people on the floor, an older lady whose name I did not catch was a sweetheart telling us about the different strollers. I would have went back to purchase a stroller but l choose not to due to the treatment I got and ended up purchasing through another company. It was a horrible sales experience so I wrote this review for others to be aware and look online first before you go into the store- because if I didn’t I basically would of been scammed out of money from a salesperson who just wanted her commission and to get out of there for the night.

When I get the delivery I will add photos and update this review.

Update: A little over a year and very lightly used, the reclining chair, it started ripping. The quality of their chairs are not good.(see attached photo)

I’ve noticed that Bambi Baby replies to everyone with 5 star reviews but never replied to mine. Says alot about an establishment a person spends...

Typical furniture deliveries (I have had a dozen in the last 7 months since we furnished our new home) call when they're on their way even if it is inside the original delivery window. Not the end of the world but it is a nice heads up.

We were upsold on "WHITE GLOVE SERVICE" and it wasn't a big charge but there was a price difference and honestly the service was mediocre at best.

The guys LITERALLY dropped my boxes off of the back of their van, sure there is padding and a solid amount of packaging but that is not how I expect to see my $4,000+ order treated. I commented and the men laughed and assured me they knew what they were doing. Let me add, it was absolutely pouring so I understand them wanting to expedite this but I did offer them to back into the driveway and up to the garage but they declined.

The white glove service then trekked mud and water throughout my whole house, didn't wipe their feet, didn't clean up on their way out. Not very white glove but again, not the end of the world.

The furniture is of great quality and we did not find any damage during our final inspection but optics and perception are a big thing.

The most disappointing part of this whole process was that the delivery men decided to empty their truck into our dumpster, I live in an HOA and this is a clear violation of our garbage policies. I express this concern when we scheduled the delivery and was assured that ALL GARBAGE would be taken away in the truck it came in. Again, I stopped the delivery men and they ignored me saying they needed to throw out the styrofoam and they would take the cardboard with them. Literally hours after that dumpster had just been emptied, it is now overflowing and I have an HOA fine because of course my neighbor filmed these guys and their truck at my house.

So my white glove service has now cost an extra $100 because the simple process of hauling away the garbage as promised could not be followed through on.

In summation, the ordering process was simple and straightforward. We dealt with Marge I believe her name was. There were a few technical difficulties out of anyone's control and we were walked through them all thoroughly. Marge was a FIVE STAR employee, highly appreciative of her efforts.

The quality of the furniture, top notch and exactly as we expected. We searched all over for baby furniture and couldnt not find anything on this level. FIVE STAR review for the furniture.

We are happy with the sales process, the furniture and what we were delivered, but the actual delivery process was absolutely a shortcoming, and before I am dragged for this, I STILL TIPPED the guys. ONE STAR...

My wife and I went to the store in-person to check which wagon we would like best. We were conflicted between the veer xl and the wonderfold. We had an amazing experience "in store". We spent a good amount of time trying to see which our kids would like best and with my wife being pregnant what would be easier on her. Ultimately, we decided on the veer xl. The veer comes in two models the All Terrain Cruiser vs the City Cruiser. The difference is the location of the big tires and being able to pull vs push. After trying out the models, we liked the push (City Cruiser) better. While choosing the model, we were told they had them in stock. The price was the same online through veer and in store so we decided to buy it. While purchasing we were told they are in stock but it means coming from a warehouse in NJ. We decided to just order it anyway since it would come in two days. It shipped and came that Friday. When I saw it on the porch, we got excited so I started to build it. While building it, I noticed the big wheels were on the wrong side. I looked at the box and saw Cruiser XL and assumed it was the wrong product in the wrong box especially since the box was heavily taped up. We called the store who gave us an extension that didn't work. I then called the normal customer service number and the first rep was extremely professional and said they would fix the issue. I would just need to send photo proof of the incident. We sent the proof and didn't hear back right away so I call back a few hours later. The second rep put me on hold while she looked over the order. When she came back, I could not even explain the situation. She immediately told me I ordered the wrong item. That the box is right and they sent me the item I ordered. Except, I didn't order it. It was done in-store and I double checked with the in store rep it was the correct wagon. The receipt only says veer Cruiser xl. The sales person must have put it in wrong because the two names both start with "cruiser". It happens. That's not what we are so upset about. We're upset at how we were spoken to. The customer service rep on the phone was so nasty I couldn't even talk to her anymore because I was so upset. I handed the phone to my wife. All she had to say was that the wrong version was ordered accidentally by the sales rep and they would switch them. The fix to this situation is that I have to wait a week for someone to now come to my house pick up the original and then they will exchange it for me. I now have a wagon I can't use and a box taking up half of my garage. We would have been better off ordering online or just...