Luxor at Sayville Rehabilitation & Nursing Center — Local services in Town of Islip

For all that read the negative reviews, I think the authors might have been a little confused and left there loved-ones next door at Target by mistake. I am at the Luxor at least once a day visiting my buddy and the place is immaculate. The staff at the Luxor is phenomenal surpassing my expectations. The director, Mike Scarione is amazing always checking to make sure everything is satisfactory. I have never met a man in his position that is so hands on easy to communicate with and attentive to the patience needs. The rooms are brand new and could compete with an upscale Manhattan hotel. 65" flat screen TV's with more channels than your home set. Justin in the kitchen always checks with the patience during services and you can see this guy really cares that they enjoy their meals. The menu has 3-4 choices per meal not to mention all the extras: puddings, cookies, ice cream, etc…The aids that assist with getting my buddy in and out of bed, going to the bathroom, etc… are so cooperative and understanding. They go above and beyond the call of duty treating him with the utmost respect. The medical staff, Doctors, Nurses, Aids are all very attentive. Always checking on my buddy ensuring he is provided with the best medical attention available. If there is the slightest problem, I get a phone call immediately. I feel very at ease with the entire staff. They really "get it" and handle themselves accordingly. I feel like these people are family and friends and they really care. I have even met the owners on several occasions and I can honestly say that these gentleman care about what kind of facility they own. The administrators explain everything, the therapy department, social workers and the rest of the staff are very informative answering any questions I produce. I was speaking to Administrator Jarred Hallweg about how great the room looked and joking around I said "all he needs is a dimmer switch". The next day I came in and there was a dimmer switch. I am appalled at the way the elderly are treated in this country. They built this country and it's a sin how a lot of time they get tossed to the side and ignored or forgotten. The thing I like the most about the Luxor is the respect I see them give every patient there regardless of their health or mental condition. They all take time to listen and talk with the patience's. They respect them and it really shows. The patience that I see and speak to are ALL very happy with the way they are treated. My only affiliation with this facility is my 92 year old friend broke his hip. I did some research and decided on the Luxor. I'm glad I did...

If I could give 0 stars I would. My grandmother was just here for ONLY 2 weeks. She recently fell and broke her hip and needed rehab. She was up and walking around at the hospital and making progress. This facility would have KILLED her if we kept her there. She declined so much because nobody worked with her or allowed her to walk. They kept her in a wheelchair almost the entire stay and her legs got so swollen she was unable to walk by the end of her stay. My grandmother who is mentally fully with it and her roommate who it also fully with it told us the staff was verbally and physically abusive towards my grandmother. I set up a meeting with the director and she assured me she would investigate these claims and I never heard anything back. My family weren’t told when my grandmothers medical condition started worsening. We weren’t told when my grandmother fell. They tried to keep everything from us and denied the falls happened. My family started going more often to stay with her but we weren’t allowed with her overnight and that seems to be when they falls and most abuse would happen. I stayed with her from 10am-8pm one day and only 1 aid came in the entire time once to check on her. We rang her call bell because I couldn’t find anybody to give her pain medicine and after waiting for 20 minutes and nobody coming in, my sister went to the supervisor to ask. We also made the supervisor come in and take her vitals one night and assess her (which nobody does without family asking for it) my grandmother needed STAT meds and to be put on oxygen. My fear is if we weren’t there what would have happened to her? The supervisor assured us she would check on her throughout the night and if she declined further would send her to the hospital. When I called at 10:30pm to get an update which the supervisor told me to do, she hadn’t even been back to check on my grandmother since we left. She told me they had a bad fall with another patient and were dealing with that right now but she would go check on her as soon as she was able to. My grandmother was approved to stay a month for the rehab which she needed and we pulled her out of that place the first chance we could get. She came home today and they lost her hearing aids. She had them last night! How did they lose them right before she came home. This place is a disgrace and they need to do better. I work in the medical field myself and I understand being short staffed but it never gives you the right to neglect patients and abuse patients. DO NOT SEND YOUR...

My father, who is in moderate stages of Alzheimer's disease, recently stayed here for about one month after surgery for rehab. My initial impression of the facility, upon my visit, is that it is clean, and without the usual nursing home smell. He was clean and had positive signs of being worked with in physical therapy (he was getting stronger). His occupational therapist was very kind. What was very disappointing, and led me to want him out of there, was the lack of empathy, common sense, kindness and compassion of many of the staff I encountered. I encountered staff who were more concerned with their cell phones than the patient's who were right in front of them. They obviously were not trained in how to work with dementia patients. Staff would eat/take breaks with each other in the common rooms, when patient's were trying to relax or visit with family. Staff would be loud and that would agitate my father as we were trying to converse, which is difficult to begin with. I watched a patient use his bed pillow at the dining table to wipe his mouth, and a staff member just pushed it away with reach of the patient, and the patient grabbed it again, and began to drag it across his meal tray. I went to him so he wouldn't spill his food, and a nurse came over to me and very rudely said it was time I leave, visiting hours were suddenly over. She then had an aide sit with that patient, and the aide had her cell phone out in front of her, while she was supposed to be helping him eat. A common occurrence noticed by my entire family, was difficulty getting an aide to help with going to the bathroom. A frequent answer to "can you help my dad" is "no, that is not my patient", "not my job", "there is one aide per hallway, go find them" etc.... Meanwhile my father is panicking to use the bathroom so he doesn't soil himself. We counted 14 staff members at the nursing station one day, and each said it wasn't their job to help him go to the bathroom! Where is the compassion and protection of someone's dignity, in a common/basic human function? There really should be a no cell phone policy, and better dementia care skills training for the aides, who are the ones who spend the most time with the patients. This facility is not good for...